Claims Settlement Advisor

We are recruiting Claims Settlement Advisors to join our team, based at our Head Office in Bedford, MK44 3JZ.

In this role you will be managing total loss motor claims and providing a best-in-class customer service experience. Our Claims Settlement Team assist with negotiating and settling total loss motor vehicle claims directly with policy holders, on behalf of our insurance partners.

Main duties & responsibilities

• Consistently improving upon and delivering a Customer Experience to the highest standards to both our internal and external customers
• Delivering a customer experience to the highest standards
• Meeting the required quality standards, to ensure operational excellence
• To ensure that all parts of the claim’s settlement process are carried out accurately and in a timely manner
• Build rapport with internal and external customers and take ownership for the customer journey
• Ensure a strong and consistent level of productivity is achieved
• Promote good teamwork and performance by supporting other team members when required
• Sharing new ideas to improve our service and demonstrating a positive demeanour at all times
• Such other duties as requested by your line manager

Essential attributes

• Excellent customer service skills
• Strong attention to detail
• Excellent communication and interpersonal skills
• A team player
• Energetic and self-motivated
• Excellent computer & data entry skills
• Microsoft office skills (Outlook, Excel and Word)
• Well-presented and demonstrates a professional, friendly, positive attitude.
• Experience or working within a high functioning team
• Great literacy and numeracy skills

Desirable attributes

• Previous experience of working within motor claim management
• Working in a Call Centre environment
• Examples of continuous learning and personal development
• Basic knowledge of motor vehicles

What we offer you in return:

• Monday to Friday working
• 23 days holiday plus bank holidays and an additional day per year to celebrate a special occasion to you
• A further paid day to volunteer for a charity of your choice
• Competency framework – the more you learn, the more you earn!
• Medicash Cover – look after you and your family by providing a range of positive health care benefits
• Contributory workplace pension plan
• Cycle to Work Scheme
• Life Assurance cover
• The ability to purchase shares in our successful global company at a discounted rate
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home