Part time Customer Service Advisor

Our Customer Service team is growing Adanola exists because of our customers, so we strive to have a team of people that are dedicated to making sure our new, returning and extremely loyal customers are very well looked after.

About the role:

• Support existing customers, or potential customers by resolving issues as they arrive, improving the overall customer journey and by generating customer loyalty though exceptional online customer service.
• Respond on a variety of mediums such as email, social media and telephone, to a high standard within a fast-paced environment.
• Responsible for own performance outputs such as: Volume of customer enquiries, efficiencies including average handling times, 90%+ quality score, attendance and timekeeping, and giving weekly feedback to improve performance and service.

About you:

• Excellent communication skills with literacy skills at a high standard
• The ability to be adaptive and responsive to change
• Communicate effectively in high-pressure scenarios, such as complaint handling/dealing with difficult customers.
• Computer literate with knowledge of Instagram, Facebook, Twitter, Youtube
• A great work ethic.
• We’re looking for someone who’s passionate and enthusiastic and has a desire to make a difference and play a major part in growing Adanola into a worldwide known athleisure brand.

You may also have:

• Knowledge of women’s fashion would be an advantage.
• Experience of working in an e-commerce environment would be a major advantage to your application.
• Experience of working on platforms such as Shopify, Zendesk, Dixa and NetSuite, this is desired but not required.

The Nitty-gritty:

• We are looking for someone to join Adanola on a part time basis over the busy Christmas period from October to January

As well as that, we offer a list of benefits to our Ada employees:

Day off on birthday

25-day holiday minimum (pro-rated)

️ An amazing city-centre office space

Subsidised food at Everyday Café

☕️ Unlimited free coffee

Flexible workplace

‍♀️ Monthly well-being allowance

Work with a vibrant team

50% staff discount