Principal Pension Administrator

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are seeking an experienced Occupational Pension Scheme Administrator to administer occupational pension schemes in accordance with contracts to the required standards and deadlines. The successful candidate will be responsible for the day-to-day administration of a portfolio of occupational pension schemes and will also have supervisory responsibilities for up to 5 staff members. Additionally, the candidate will be expected to deputize for the CSD Team Manager when required.

Responsibilities:

• Carry out complex pension administration tasks and calculations, including coordinating the management of treasury and payroll in accordance with internal processes and company policies.
• Ensure adherence to procedures and standards regarding work and conduct.
• Accountable for ensuring the delivery of specific client/workloads.
• Manage and coordinate the delivery of admin projects.
• Check non-standard correspondence and reports.
• Manage errors and complaints to ensure effective handling in accordance with agreed processes.
• Supervise, train, coach, and mentor staff.
• Assist team members as the need arises and provide support to the CSD Team Manager.
• Check and authorize other administrators' work.
• Attend Trustee and ad hoc client meetings as the need arises.
• Manage pensioner payrolls, pension increases, and ensure timely notification of the lifetime allowance used to pensioners.
• Manage trustee bank accounts.
• Manage investment of contributions.
• Assist the client account manager with any required documentation.
• Ensure accurate and timely processing of client work within target dates.
• Prioritize work to maintain Service Level Agreements.
• Assist CSD Team Manager with supervising transactional activity for Tariff and Fixed fee clients.
• Handle non-standard client/member queries.
• Carry out other duties and take on additional responsibilities as agreed.

Requirements

• Strong experience working with different occupational pension schemes.
• Minimum of 3 years as a Senior Pensions Administrator.
• CPC qualified or working towards PMI is desirable but not crucial.
• Usually a minimum of 5 years' experience in occupational pension scheme administration, including management and/or mentoring of team members.
• Analytical and logical approach to problem-solving.
• Excellent time management skills.
• Ability to prioritize workloads with conflicting importance, keeping to deadlines, agreed service levels, and disclosure requirements.
• Attention to detail.

Skills:

• Strong numeracy skills.
• Ability to perform and check manual calculations.
• Ability to break down and explain advanced calculations in simple terms.
• Excellent communication skills, both written and verbal.
• Strong literacy skills.
• Ability to communicate effectively with colleagues, clients, and scheme members.
• Confidence in providing feedback.
• Strong customer service orientation.
• Ability to work independently.
• Ability to manage team member workloads and provide support.
• Self-motivated and proactive.
• Champion of change and ability to provide opinions for creating efficiencies.
• Proficient in Microsoft Office and pension administration systems.
• People management skills, including mentoring and providing positive reinforcement.

To apply, please submit your resume and cover letter detailing your relevant experience and qualifications.

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On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.