Payment Processor

Do you have experience in payment administration and managing account remediations?

Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are looking for a Payment Processor to join the Finance team in our Uxbridge office.

The Payment Processor works as part of a dynamic team to deliver Pepper’s industry-leading servicing proposition for our clients. The successful candidate will be highly organised, motivated, and able to work effectively and accurately to achieve our Service Level Agreements.

This is a hybrid role and there will be an expectation (following an initial office-based training period) of three days per week office attendance.

Main Responsibilities of a Payment Processor:

• To deliver accurate and timely processing of mortgage administration activities and other various daily tasks
• Payment processing activities e.g. uploading payments, reviewing bank statements, and administering refunds
• Responsible for daily interactions with customers and third parties via telephone and writing, offering excellent customer service throughout
• To effectively liaise with clients, representing Pepper appropriately
• Responsible for end-to-end servicing of the mortgage from completion to redemption stage
• To work as part of a wider Primary Servicing team, open to undertaking additional tasks as required to ensure SLAs are delivered

Essential Skills:

• Experience in banking, accounting, and/or payment processing
• A good understanding of transactional activities relating to mortgage/loan accounts
• Experience in identifying and executing account-level remediation whilst ensuring accuracy when reviewing account transactions
• Ability to demonstrate day-to-day decision-making with adherence to TCF (Treating Customers Fairly) requirements
• Detail-orientated and able to work to tight deadlines
• Have a working knowledge of Microsoft Office
• Ability to analyse problems, think creatively, and make effective decisions in the appropriate timescales

Benefits:

• Salary of up to £28,000 per annum
• Hybrid working option
• Private medical insurance
• Salary Sacrifice Pension matched up to 8%
• 25 days holiday plus bank holidays
• EAP
• Enhanced maternity and paternity
• Wellbeing and Volunteering Days
• Eye care assistance
• Payroll giving
• Life Assurance

About us:

We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management. We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast. Through heavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.

Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and always pushes for the right outcome, whatever financial journey they're on. As an employee of the Pepper Advantage community, you’ll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities. You have to be in it to get the full advantage!