Solutions Technician

Job Type

Full-time

Description

Description:

This versatile role combines technical support and sales responsibilities, designed for individuals eager to advance their careers in IT and technology solutions. You'll be engaged in generating leads and qualifying prospects, while also providing hands-on technical support for clients. Ideal candidates thrive in dynamic environments, are eager to learn, and excel in both client interaction and technical troubleshooting.

This role is perfect for those who thrive in both remote and in-person settings, are eager to engage directly with clients, and are committed to learning and growing within a dynamic IT environment.

Sales Responsibilities:

• Conduct research to identify potential leads and target markets for NetFire's technology solutions.
• Engage with prospects through calls, emails, social media, and in-person to generate interest and initiate conversations.
• Qualify leads based on their needs, budget, purchasing timeline, and compatibility with NetFire's offerings.
• Schedule appointments, demos, and meetings between potential clients and the sales team.
• Follow up with prospects to nurture relationships and move them through the sales funnel.
• Collaborate with the marketing team to leverage campaigns and content for lead generation.
• Maintain accurate records of all interactions with prospects in the CRM system.
• Meet and exceed individual and team targets related to lead generation and qualification.
• Provide feedback from potential clients to the product development team.

Technical Responsibilities:

• Provide exceptional remote and on-site technical support, ensuring prompt and efficient resolution of issues.
• Develop and maintain strong relationships with customers, addressing their IT needs proactively.
• Install, configure, and troubleshoot a variety of IT equipment including computers, docking stations, phones, monitors, printers, networking devices, and servers.
• Manage and maintain NetFire-owned hardware inventory and assist with warehouse operations.
• Participate in continuous training programs to stay updated with the latest technology and customer service best practices.
• Collaborate with the IT team to develop and implement strategies for improving customer satisfaction and service efficiency.
• Conduct regular follow-ups with customers post-service to ensure their continued satisfaction.
• Assist in creating and updating technical documentation and customer service guides.
• Engage in team meetings to discuss customer service challenges and solutions.

Benefits:

• Salary: Full-time, salaried position with commission structure.
• Comprehensive Benefits: Includes Health, Dental, Vision, Long-Term Disability, and Life Insurance.
• Vacation: Paid Time Off provided.
• Retirement: 401k plan with company matching.
• Opportunity for Advancement: Engage in roles that promote personal and professional growth.
• Startup Environment: Play a pivotal role in shaping projects and directly witness your contributions come to life.
• Cutting-Edge Technology: Join a tech-forward company always at the forefront of technological innovations.
• Collaborate with Experts: Be part of a team of proficient professionals offering comprehensive training and mentorship.

Requirements

Education:

High School diploma or equivalent. Degree in IT-related field and/or certifications are a bonus but not required.

Experience:

• This is an entry-level position; professional experience is not required, but a positive attitude and a strong interest in pursuing a career in IT and technology sales are crucial.
• Prior experience in customer service and/or sales is highly valued, as it demonstrates the ability to interact effectively and empathetically with clients.
• Experience working in a technology-related company, especially within an IT service provider or MSP environment, is beneficial.
• Background in inventory management and warehousing operations is advantageous, particularly with IT equipment.
• A robust understanding of the following IT-related areas is required:
  • Operating Systems, with a focus on:
    1. Windows Desktop
    2. Windows Server
    3. Mac OS
    4. Linux (RHEL-based distributions)
    5. iOS and Android
  • Software and ecosystems:
    • Strong familiarity with Microsoft 365 is highly preferred, given its widespread use in client environments.
    • Google Workspace
    • Microsoft Active Directory
  • Basic knowledge of small office networking, including:
    • IP and Ethernet networking
    • Experience with Ubiquiti UniFi is advantageous.
  • Basic understanding of VoIP phone systems, with experience in 3CX phone system or Teams Phone system being a plus.
  • Competence in handling printers, including the installation of basic networked printers.
• Proven ability to manage and prioritize tasks effectively in a fast-paced, multi-client environment.
• Experience or familiarity with remote monitoring and management (RMM) tools, and proactive IT maintenance practices.
• Strong problem-solving skills and the ability to diagnose and resolve technical issues across diverse client infrastructures.
• Excellent communication skills, capable of explaining technical concepts to non-technical users clearly and effectively.
• Commitment to ongoing learning and adaptation in a rapidly evolving IT landscape.

Location & Vehicle Policy:

• Primary Work Location: All salaried employees are expected to commute to the office 5 days per week. Our primary office location is in Hackettstown, NJ.
• Company Vehicle: Must be able to operate a company vehicle in NJ, NY and PA.

Location: Hackettstown, NJ, US

Posted Date: 9/20/2024