Service Transition Manager

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are seeking a highly skilled and experienced Service Transition Manager to join our team. The primary focus of this role is to ensure the successful transition of new services from project/development into production operation. The Service Transition Manager will be responsible for achieving formal confirmation that acceptance criteria have been met and that the service provider is ready to operate the new service.

• Act as a senior stakeholder in compliance with industry and external standards, such as ISO9001, ISO 22301, ISO 27001.
• Assisting with the definition and operation of effective financial control and decision-making processes, particularly in the areas of service provision, projects, component cost models, and the allocation and apportionment of IT costs.
• Ensuring that management processes, tools, techniques, and personnel are in place to ensure the planned and compliant transition of services, service components, and packages in accordance with policies and standards.
• Providing authorisation for critical release activities and serving as a recognised point of escalation for the Change Management Function within the organisation.
• Facilitating decision-making processes related to business change and participating in the planning and implementation of change.
• Monitoring client satisfaction levels and promptly responding to queries, complaints, and requests.
• Capturing and disseminating technical and business information.
• Developing the organisation's approach to the transition process and defining the service acceptance policy for service transition, which may include user training and documentation, sign-off by business and/or project managers, agreement on go-live dates, acceptance of technical support documentation by support functions, impact on SLAs with stakeholders, implementation of new technology/tools, and updating of service catalogue and configuration management system.

• Knowledge of the insurance industry. (Prefered)
• Experience with techniques for identifying, gathering, and validating customers' needs in the delivery of IT services. (Prefered)
• Background in relevant national and international legislation. (Would be benecifial)
• Experience in delivering effective and accessible presentations, either face-to-face or online, within various contexts and to a variety of audiences. (Prefered)
• Experience in methods and techniques for preparing and presenting business cases, requests for proposal (RFP), invitations to tender (ITT), and statements of requirements/work both verbally and in writing. (Prefered)
• Prior experience in the assessment and management of business risk, including safety-related risk. (Prefered)
• Strong Project Managment skills (Needed)
• Strong Risk Managment background (Needed)

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.