Engagement and Insight Officer

Engagement and Insight Officer

Location: Boldon Colliery, Tyne and Wear, NE35 9PE

Salary: £24,500 per annum, pro rata

Hours: Part-time, 24 hours per week

Our client is an independent organisation set up to champion the views of patients and social care users in South Tyneside, with the goal of making services better and improving health and wellbeing.

The Role

Provide a comprehensive, consultative and participative expert service that reflects the diversity of the local population in order to ensure health and social care issues and gaps in services may be communicated effectively, addressed and progressed.

Adopting group and partnership working, this is done through applying user involvement and engagement with local community and interested groups to enable residents and communities a stronger voice to challenge how health and social care services are provided locally.

Main duties and responsibilities:

• Work with the Engagement Officer to develop an Engagement Plan in support of the Operations Plan
• Lead on the analysis and reporting of feedback gathered from engagement activities to provide insights about how health and social care services are operating in South Tyneside
• Produce statistical and qualitative information and reports from the feedback received from engagement activities
• Follow up on report recommendations
• Work with the Engagement Officer to plan and deliver face to face and digital engagement activities and projects
• Develop a network of strong relationships with local people and community groups to support timely information sharing on matters of local significance
• Contribute to the work of Healthwatch South Tyneside including providing information and signposting services and representing the organisation at public events
• Network with stakeholders including engagement, patient and service user experience professionals with the NHS, South Tyneside Council, Public Health and voluntary and community sector organisations
• Liaise with Healthwatch England and other local Healthwatch to support national/regional/local engagement activities as part of the Healthwatch network
• Undertake any other reasonable and appropriate duties as may be requested

Skills and Qualifications

• Typically maybe, but not essentially, A Level, BTEC or diploma qualified, and/or with up to 1 years office - service experience.
• Typical minimum 5 GCSE A-C including Maths and English (or equivalent).
• Sound knowledge and experience of MS Word, Excel, PowerPoint, Outlook, Zoom and/or MS Teams, Smart Survey and Survey Monkey.
• Typically has experience in delivery of an expert service with specific skills in understanding of the principles and practices of:
  • providing a quality local health and social care involvement networking service
  • diversity
  • equal opportunities
• Typically has an active interest in, and an understanding of, the voluntary and community sector to ultimately deliver an exceptional service for HWST.
• High level of interpersonal skills to understand volunteers and the general public and motivate colleagues within the team.
• Ability to recognise conflict situations and address to a satisfactory conclusion for clients, volunteers and the team.
• Ability to plan over 3 months time scale.
• Ability to negotiate and influence to senior level, internal and external facing.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.

Closing date: Friday 11th October 2024 by 5.00 pm

They are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

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