IT Support Administrator

Location: Leatherhead, Surrey
Contract: Full Time , Permanent
Salary: Competitive

Our IT systems are an essential supporting service for the wider business that the Head of IT is responsible for delivering with the support of the IT Systems Engineer, IT Network Administrator and Dynamics Analyst. Core services are being moved to Microsofts Cloud alongside a Change programme of Digital Transformation implementing Microsoft Dynamics.

This role is highly visible across all internal areas of the business, as well as interacting with external parties.

Key Accountabilities include:

• Day-to-day fault analysis and troubleshooting.
• Installing, configuring and licencing software.
• Setting up new hardware
• Network patching.
• Determining requirements for joiners and completing the full new user set up, including user induction.
• Closing down leaver accounts.
• Providing technical support to ESPUG staff in the use of their computers, mobile devices and installed software.
• Logging and responding to IT support requests from ESPUG staff.
• Raising issues with third-party service providers, e.g. managed firewall services, software developers, cloud services.
• Maintenance of departmental documentation.
• Assisting with keeping the SharePoint based intranet up-to-date.

Skills needed:

Essential:

• Familiarity with a Microsoft domain environment.
• Understanding and experience of Windows Active Directory; adding users to group, assigning permissions.
• Experience supporting users with Windows 10 and Microsoft Office 365, including MS Teams.
• Experience with managing Microsoft 365 environment.
• Experience supporting mobile devices on Intune MDM.

Nice to have:

• Experience with Dynamics 365
• Experience of working with ISO 27001 Information Security standard
• Microsoft PowerPlatform
• Powershell, Sharepoint, Teams

This role will be based full time onsite in our Leatherhead office.

Benefits

• Pension Scheme
• Private Medical Insurance
• Life Assurance
• 26 days annual leave
• Exclusive Employee Discounts
• Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment.
• Volunteering day: one day a year fully paid.

Closing date 14-10-2024

REF-216 754

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