Account Manager

Start date: 18th November 2024

Contract Type: Permanent – Leatherhead Office

Salary & Comms: £35,000 + commission

Phoenix51 have partnered with Bytes who are a leading provider of world-class IT solutions. They partner with many of the best-known tech brands, including Adobe, Amazon Web Services, Dell, IBM, Microsoft, Oracle and Zoom.

They invest in their employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through their long-standing employees who have developed existing and new skills to move into senior positions in the organisation.

A bit about Bytes:

• Operating from modern, hybrid working environments with offices in Leatherhead, Reading or Manchester
• Over 600 staff (plans to double in size over the next 5 years)
• Winners of an array of globally recognised industry awards
• Sunday Times Top 100 Best Places to Work
• Excellent training and career prospects offered
• Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives, and company events
• Supporters of 85+ charities with strong commitment to diversity and sustainability

The role – Account Manager

Working as part of a new team to enable effective and cost-efficient sourcing, adoption and management of Software, Security and Cloud services for customers. You will build a customer network through harnessing the range of solutions and services across their portfolio.

Key Responsibilities:

• Making sure customers understand their proposition and the value Bytes can bring to them.
• Generate and develop new business and grow the portfolio of solutions and services to existing customers.
• Create and drive sales pipeline and growth.
• Achieve and exceed sales targets.
• Strive to provide a positive customer experience.

About you:

Have you become established within a certain sector and now looking for a new area to push yourself?

Been working weekends in a role for the last few years and want to have your weekends back? Then this could be your chance for a change of industry.

• You will ideally have 2 years + IT Sales experience, or 5 years’ solid experience within another sector.
• Keen interest in the tech sector is desirable.
• Inquisitive mindset and approach that aids your understanding of the customer, their challenges, and objectives.
• Will strive to work hard to provide the best possible customer service.
• Enjoy building relationships with people and maintain those successfully.
• Good listening and people skills.

Key skills and competencies:

• Problem solving
• Relationship building
• Quick learner
• Target driven
• Maturity
• Resilience
• Creativity
• Customer service

The ideal candidate for this role will have the ability to create and nurture high quality relationships whilst demonstrating commercial creativity to deliver a win/win outcome. They will contribute to the organisation by obtaining customer references which highlight our relevance in achieving customer goals.

Support and training:

• Sales grading structure with clearly defined roadmap to progress through the stages up to Client Director level
• Robust performance management from the Sales Management team – this includes:
• Goal setting
• Quarterly pipeline reviews
• Monthly 1-1s
• Salespeople co-create their objectives & are encouraged to focus on daily & weekly activities to ensure the successful achievement of targets
• All staff have access to training across all disciplines, from presentation skills, consultative selling, power point skills and more