Tier 1 Support Analyst

Company description:

Exertis UK

Job description:

The role of Tier 1 Support Analyst is all about assisting the channel by enabling partners and supporting end users on a helpdesk-to-helpdesk model This is an ISO 27001 accredited area of the business where we assist businesses with technical queries and issues. You will rotate across a 24/7 shift pattern, 4 days on / 2 days off (6am - 2pm, 10pm - 6am, 2pm - 10pm) within the Basingstoke office and will be given the opportunity to attend vendor training in areas such as Cybersecurity, Unified Communications/Audio Visual (Poly/HP) and Cloud Infrastructure (Microsoft Azure and 365 Modern Workplace). This role is a fantastic starting point for someone of a Graduate level within IT particularly VoIP or network security - who is keen to learn and progress within the industry. Any experience within customer service would be beneficial to this role and the ability to commute to Exertis Basingstoke for all shift patterns is essential. We need your experience and knowledge of technology and problem solving; youll offer guidance and insight and take action.

Our Culture

We really care about each other and Exertis. Were empowered to turn every challenge into an opportunity. Not a day goes by when there isnt laughter or excitement in our offices. Our values are the foundation of all we do. Together we can make extraordinary happen.

Your mindset

Are you curious, collaborative and confident? Were motivated by performance, so if your flexibility and resilience feed into your can-do attitude, then its safe to say youll probably fit in. We want our Support Analysts to be technically minded, customer-focused, able to simplify the complex and work from their own initiative. If you care about colleagues and the business youre working for and have experience in IT helpdesks or customer service wed love to hear from you!

Your benefits

We reward a job well done. You can expect tailored career growth and development opportunities plus 25 days holiday with the option to buy more. You get a day off for your birthday and a day for volunteering or charity work. We also offer generous Maternity, Shared Parental, Paternity and Adoption pau. But thats not all. See our other benefits here.

About Exertis

At Exertis, we help more than 700 global brands and countless resellers, e-commerce operators and retailers to bring their tech products to market.

This of all the tech used daily at home, on the move or at work; its probably passed through one of our logistics centres or been prescribed by one of our expert teams. Join us and work with distribution and specialist service leaders. Together, we can progress your IT career.

We celebrate diversity and inclusion and are continually creating a culture where everyone is appreciated and included. Were open to discussing flexible work arrangements and will support them if they benefit our customers, our business and you.

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