Data Product Owner – Customer Data F/M/X

Company Description

Accor Tech & Digital is the driving force behind technology, digital solutions, and transformation within the Group. Our 2,000 talents are committed to delivering the best tech and digital experiences to our clients, hotels, and teams across 110 countries, shaping the future of hospitality.

Accor Tech & Digital: professions where intelligence is first and foremost human!

Job Description

We are the Digital & Business Factory of the Accor Group, the innovation and transformation lab of the world leader in hospitality.

With our 700 Heartists®, we combine the best of hospitality with the best of tech and digital.

Our ambition: to offer our customers personalized, memorable, and sustainable experiences.

Here, we create new ways to travel across our 5,500 hotels, close to our 100 million customers in 110 countries.

Here, we are at the heart of a fantastic playground for designing and developing digital products and services for our customers and hotel teams.

Here, your scope of work will know no boundaries, so with us, dare to make an impact on the world!

Your greatest challenge awaits you here:

Domain: Data - Digital Factory

Context: Within the Customer, Loyalty & Partnerships team, the Product Owner reports to the Tribe Product Lead.

The Customer Data team is divided into two Feature Teams: Customer Insights & Analytics and Customer Core Products.

• Customer Insights & Analytics designs and develops essential products for customer knowledge, marketing campaign targeting, and contactability measurement.
• Customer Core Products is responsible for the customer repository, which activates a broad portfolio of data products and business processes. It also ensures GDPR compliance of the customer database.

One of the team's major challenges is to deliver more products, including AI models, for greater customer predictability. Customer Data provides marketing levers, retention strategies, and new client acquisition opportunities with high revenue potential.

Major marketing client relationship programs are progressively integrating the outcomes of predictive models developed by the team. These models will support enhanced business processes deployed across all CRM teams-centrally, in Hubs, and in individual hotels. These predictive models are eagerly awaited by marketing teams to maintain a contactable and actionable customer base.

The Product Owner transforms the Tribe's strategy and goals into a clear product vision, which will be implemented by these two feature teams.

The Product Owner directly manages the Customer Insights & Analytics Feature Team and is supported by a Product Owner who manages the Customer Core Products team.

In collaboration with the Tech Lead of their Feature Team, the Product Owner devises a concrete approach to deliver a data product that meets the requirements of business users.

They have strong expertise in data management and usage. They build a lasting working relationship with key stakeholders (Business, other Digital Factory domains, Hubs, hotels, etc.) to ensure the roadmap aligns with both business and Digital Factory priorities.

They write user stories and lead the Feature Team through agile ceremonies.

Your Mission:

• Define an ambitious and clear product vision aligned with the business and data strategy, under the guidance of the Tribe Lead.
• Effectively communicate the strategy to stakeholders, the Feature Team, and the Tribe.
• Collect and structure business needs and feedback.
• Manage and maintain a backlog with 3 to 4 sprints planned in advance.
• Work closely with the Tribe Lead, Digital & Business Factory stakeholders, Business Performance, regions, and group brands to assess the business value of requested developments and ensure proper communication to secure stakeholder buy-in.
• Collaborate effectively with internal stakeholders (Tech Leads, POs of other Feature Teams, Tribe Leads, Data Science Chapter) to ensure overall coherence of the Customer, Loyalty & Partnerships product vision.
• Plan and communicate releases with the Tech Lead and organize demonstrations for identified stakeholders.
• Ensure alignment between product development and the defined product vision.
• Define and track KPIs that measure the performance of delivered increments and prioritize the backlog accordingly.
• Be responsible for monitoring incidents and production requests with the Tech Lead (e.g., tickets, metrics) and coordinate their resolution within the Feature Team.
• Challenge business requests in light of expected business value and product vision.
• Use simple technical-functional language to ensure data-related issues are understood.

Qualifications

And You?

Education and Experience:

• Degree in Engineering, IT, or Big Data.
• Minimum of 3 to 5 years of experience in data-driven products/projects.
• Product Owner certification (optional but highly recommended).
• Language: Fluent English (daily use for presentations/communications at headquarters).

Technical and Business Skills:

• Data Expertise (essential):
  • Ability to perform first-level data analysis (SQL, Excel, and/or at least one BI tool such as Tableau, PowerBI, etc.).
  • Ability to manage Data Science projects (understanding Data Science/AI fundamentals, translating business requirements into technical requirements, evaluating algorithm performance, etc.).
• Agile Methodology Expertise (desired):
  • Ability to build and maintain a long-term (Build) and short-term (Run) vision in the product backlog.
  • Proactively manage the product backlog/release schedule.
  • Experience facilitating agile ceremonies.
  • Set and monitor metrics at the Feature Team level.
  • Facilitate the removal of delivery roadblocks.
• Agile Expertise, Delivering Business-Value Features (desired):
  • Lead your Feature Team in an agile environment.
  • Be responsible for delivering features with demonstrated business value.
  • Deliver high-quality features while balancing costs and required resources.

Nice-to-Have:

• Experience in the hospitality industry is a plus.
• Knowledge of GDPR compliance and personal data protection rules.

Additional Information

Our Commitments:

• To the World:
  We are committed to the world around us, with a strong employer culture focused on developing our 300,000 talents.

On the tech side, we are committed to reducing the digital impact of all our projects.

• To Your Career:
  We enable all our employees to master their work-life balance and provide them with the means to shape their work environment to suit their needs.

Training and career development paths are defined both individually and collectively so that we grow together every day.

We value the richness of diverse nationalities, backgrounds, and stories that make up our team. We encourage diversity in personalities and career paths. We know how to adapt to the specific needs of our employees, including those with disabilities.

• At the Digital & Business Factory:
  • Expanded remote working and no meetings on Wednesday afternoons.
  • Continuous improvement & training: Hackathons, exceptional technology partnerships, dedicated talent management, and Digitech Academy & certifications training platform.
  • Work from Everywhere: personal access to over 500 coworking spaces, many located within our hotels.
  • ALL - Heartist® program: preferential rates and flash deals for unforgettable stays and experiences in Accor properties and with our partners worldwide.
  • Heartist® for Good program: contribute to an association of your choice through our volunteering platform (1 day per year offered by the Group during work hours).
  • A Works Council (CSE) that supports the financing of your cultural and sports activities.
  • Sustainable Mobility Package of up to €700 for using green transportation, or 75% coverage of your Pass Navigo.
  • Meal vouchers of €10.
  • Mandatory health insurance financed at 50% by Accor, with no extra cost for dependents.

On our Issy-les-Moulineaux site: collaborative workspaces, a company restaurant with unlimited coffee, game and sports areas, a concierge, and a park just across the street

Interested in this role?

For us, recruitment is primarily about making connections.

Apply, and we will offer you:

• A meeting with our recruitment team to present the key aspects of the position or guide you toward a role that suits you.
• Interviews with managers and team members.
• For some positions, you may also take a test or case study, as well as a personality and motivation questionnaire.
• A final interview with our Human Resources team to discuss the company culture, work environment, training programs, career prospects, and various group benefits.
• Personalized feedback.

#accordigitalfactory

Location: Issy-les-Moulineaux, FR

Posted Date: 9/27/2024