Exams Officer Training and Development Manager

Exams Officer Training and Development Manager

Permanent

Manchester: £37,680 - £43,220

Hybrid Working

Do you have the expertise to transform data insights into powerful learning experiences?

Imagine leading a training strategy that shapes the success of Exams Officers across the UK.

If you're passionate about driving change and improving customer capability, this role offers you the chance to make a lasting impact.

AQA is much more than just an awarding organisation, our purpose is to advance education by enabling teachers and students to realise their potential. Our purpose is the reason AQA exists - we're here to make a positive difference in the world by bringing out the best in teachers and students.

As a pivotal member of our team, you'll lead the development and implementation of an innovative Exams Officer Training Strategy. Leveraging your experience, you'll collaborate across departments to design, deliver and measure training programmes that empower Exams Officers, reduce failure rates and elevate the overall customer experience. Your leadership will ensure that training aligns with customer needs, informed by data-driven insights that enable continuous refinement and improvement.

The role is key in supporting the change management programme required to develop and deliver the exams officer strategy ensuring consistency in processes and training so that Exams Officers delivering AQA qualifications receive a high-quality experience, are retained within their centre and become advocates for AQA.

What's in it for me?

• A chance to ensure Exams Officers voices across the country are heard
• A real and tangible impact on the lives of students and teachers across the UK.
• Generous Leave: Start with 25 days of annual leave, growing to 30 days, plus additional Christmas and New Year's leave.
• Volunteer Time: Take up to 5 paid days to volunteering for charities close to your heart.
• Health Coverage: Enjoy private medical insurance through Bupa, covering all conditions from day one.
• Wellbeing Support: Access the cycle-to-work scheme, gym discounts, and mental health resources.
• Pension: Benefit from up to 11.5% employer pension contributions.
• Flexible Work: Enjoy a balanced 35-hour work week with flexible hours. Office attendance is approximately two days a week, occasionally more, with some travel between offices.

What do I need to be successful?

• In-depth knowledge of training delivery: Experience in delivering both online and face-to-face training, particularly within a regulatory environment.
• Exams Officer experience: Have experience of working with centres delivering general qualification exams series. (e.g. High Schools or Colleges). - Ideally as an Exams Officer
• Customer-focused mindset: Committed to placing customers at the heart of your decision-making.
• Data analysis expertise: Ability to analyse complex data to inform strategy and drive training improvements.
• Stakeholder management skills: Proficient in negotiating and maintaining constructive relationships with internal and external partners.
• Excellent communication skills: Capable of clearly articulating complex issues to diverse audiences.
• Strong organisational abilities: Ability to prioritise effectively, manage multiple projects, and work accurately under pressure.

What Next?

Read the full job description then upload your most recent CV and a cover letter detailing how your skills and experience are exactly what we need for this role.

Applications will close at midnight on Monday 23rd September 2024.

Interviews will be at least two stages and will be held via video and Teams.

All applications will receive a written response.

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