Housing Client Manager

TMO Client Manager

PO6: Starting salary £53,109 pa rising in annual increments to £56,151 per annum incl. LW

Hybrid working

About Us:

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.

About the Borough:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

About the Team:

The 10 Tenant Managed Organisations (TMO’s) in Lambeth are supported by a small clienting team who ensure that the Council’s strategic obligations in respect of TMO management and performance are discharged effectively and efficiently. This includes monitoring and evaluating the TMO’s performance to ensure they meet key performance indicators, adhere to regulatory requirements and enforce the terms of the Management Agreement so that they deliver to an agree standard and are continuously improving.

About the Role:

Tenants have a right to take on the management of the council housing where they live under the right to manage legislation.

You will lead on and have the overall strategic overview of the TMO’s that provide Housing services on behalf of the LB of Lambeth under various management agreements. This will be supplemented by responsibility for the management of 2 officers within the team who you will provide guidance, support and leadership to and also develop and maintain effective partnership working both with internal teams and external partners.

You will also be expected to lead on the development and delivery of service improvements within the area.

Candidates should be an experienced manager with a strong background in performance and contract management as well as having a sound knowledge of housing management issues.

Contact Information:

For an informal discussion about the role, please contact Lynette Peters (Lpeters2@lambeth.gov.uk).

For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:

Job Description and Person Specification

How to Apply:

If you're interest in this opportunity, click on the apply button and complete an online application.

In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage.

We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

Recruitment Timelines:

Advert close date: 11:59pm on Sunday 6th October 2024.

Benefits:

We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:

• Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.
• Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
• Membership in the Local Government Pension Scheme.
• Hybrid Working.
• Employee Assistance Programme.
• Occupational Sick Pay based on length of service.
• Discounts at local restaurants.
• Discount at our Active Lambeth Gyms.
• Learning and Development opportunities, including Apprenticeships.
• Cycle to Work Scheme.
• Secure Bike Storage facilities at our Town Hall and Civic Centre.
• Trade Union Membership.

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.

Location: London, GB

Posted Date: 9/27/2024