Customer Service Coordinator

Valley Craft Industries is a family-owned company doing business in Minnesota for over 70 years. Since introducing the first hand truck with a brake, Valley Craft Industries has become well known for producing material handling, storage, and safety solutions that truly stand the test of time. We help our customers to become better organized and to work smarter, safer, and more efficiently.

Professional Grade Quality…. Built to Last…. Made in the U.S.A. What We’re Looking For

A driven, energetic, and outgoing Customer Service Representative to develop and maintain our front line relationship with our valued customers. We are looking for an ambitious, energetic, and out-going person to join our team and help us continue to provide the best service to our customers that Valley Craft is known for. The ideal candidate has a passion for putting the customer first and thrives in a fast-paced multi-tasking environment.

What We Offer

BENEFITS:

Competitive Salary based on experience

PTO

Nine (9) Paid Holidays

Medical, Dental, Vision

401K plan

Friendly, Collaborative Team Environment

Personal and Professional Growth Potential

Great work-life balance

JOB RESPONSIBILITIES

In-person position at our Lake City facility - no remote work.

Create a positive experience for all VCI customers and potential customers

Effective and timely communication via phone and email

Respond and address customer inquiries such as product specifications, pricing, and availability

Handle aspects of quotes, order entry, RMA’s, technical support, and other daily tasks

Perform organized data entry with attention to detail

Educate customers, review their needs analysis, and provide solutions

Problem solve and generate practical and sensible solutions with your customers and colleagues

Multitask and adapt in order to complete various changes requests accurately and in a timely manner

Work as an extension of the sales department with incoming and outgoing sales needs

Perform customer satisfaction surveys, quote follow up and customer engagement needs via phone/email

Develop and maintain a comprehensive understanding of VCI’s products and processes

Collaborate and work closely with sales and other departments to provide additional support

Be an active team player throughout VCI in order to achieve wider customer and company objectives

Maintain positive attitude and open line of communication with customers, co-workers and management

Provide feedback and continuous improvement opportunities to management and cross-functional teams

Input and track metrics within customer management database

Perform other related duties as assigned

Work tradeshows as needed

No relocation package at this time

QUALIFICATIONS

High school diploma or equivalent experience

2+ years of successful customer service experience is preferred

Excellent listening, verbal, written and interpersonal communication skills

Strong technical aptitude and customer service skills

Self-motivated, organized, detail-oriented, and strong work ethic

Excellent PC and internet skills, including experience using Microsoft Office, Outlook, and Excel

Work well individually or as a team, while multitasking and prioritizing in a fast-paced environment

A consultative solution-based customer service methodology

Adaptable and coachable, seeking feedback to incorporate into daily work style

Experience with ERP/CRM systems; Oracle NetSuite or Epicor is a plus but not required

Sales support experience is a plus but not required

Valley Craft Ind. Is an Equal Opportunity Employer. Valley Craft Ind. does not discriminate on the basis of race, religion, color, sex gender identity, age, non-disqualifying physical or mental disability, national origin, or veteran status.