Trainee Program - Onboarding and Retention

About Cubbo

We are a logtech startup specialized in e-commerce logistics, with a mission to revolutionize Latin America. Operating in Brazil and Mexico — the largest e-commerce markets in the region — we empower e-commerce businesses to provide customers with the best and fastest post-sales experience for all orders.

We deliver faster than Amazon and MercadoLibre and offer cutting-edge technology solutions to both high-growth local brands such as Mahta Superfoods and international giants like Levis.

Our Vision:

We are not here just to compete; we are here to dominate and redefine the future of e-commerce in Latin America. At Cubbo, our goal is to empower sellers to provide the best Direct-to-Consumer (DTC) experience. We believe that when DTC brands can offer unmatched logistics, this channel will become the dominant force in e-commerce.

If you are a AAA player, we offers an unparalleled platform for you to be part of this transformation that will redefine logistics.

About the Program:

Cubbo Brasil is looking for a promising talent to join our Trainee Program in the Onboarding and Retention department. Over 18 months, you will gain hands-on, immersive experience across various strategic areas of the company. This program aims to develop a future leader, providing a broad vision of our business and preparing you for key positions in the future.By the end of the program, you will have gained a comprehensive understanding of Cubbo's operations and will be able to contribute strategically to the company’s growth.

Duration: 18 month

Modality: Job rotation

Areas of Rotation:

Sales: You will learn how to identify business opportunities, understand the sales cycle, and build and maintain strategic relationships with e-commerce brands. This phase will develop your negotiation skills and expand your knowledge of the market and Cubbo.

Onboarding: Onboarding is a crucial step in ensuring the success of the brands that use our services. You will be responsible for guiding new brands through the integration process, helping them configure and use our systems and platforms to maximize their efficiency, conducting training, and providing support during the Go Live period.

Customer Support: In this stage, you will be responsible for ensuring that our clients receive the best possible support, handling problem resolution, and continuously improving our processes. Managing tickets and resolving complex cases will be central to this area.

Customer Relationship: You will directly interact with Cubbo’s key clients, developing your communication skills and resolving inquiries and issues efficiently and effectively. Here, you will learn the importance of direct customer interaction and how to deliver value in every interaction.

IT (Information Technology): During your time in this area, you will have the opportunity to learn how our technological platforms are developed and maintained, as well as collaborate with support and system development teams (OMS and WMS).

Operations: In this area, you will have direct contact with the logistics behind our operations, following stock management, product picking, and shipping processes. The experience in the distribution center will be crucial to understanding fulfillment processes and optimizing operations.

Finance: Here, you will learn about Cubbo’s financial planning, cost control, and budget management, as well as develop a solid understanding of financial reports and accounting indicator analysis.

Program Benefits:

Professional Development: The program offers a unique experience with practical learning across multiple areas under the supervision of experienced managers.

Mentorship: You will have a mentor in each area who will closely follow your development and provide constant feedback.Final Project: At the end of the program, you will have the opportunity to present a strategic project, directly impacting a specific area of Cubbo.

Candidate Profile:We are looking for a proactive young professional with analytical skills and critical thinking, interested in building a solid career in the e-commerce and logtech sector. The ability to work in a team, solve problems creatively, and a willingness to learn and continuously develop are essential for success in the program and at a Startup!

Requirements:

- Strong desire to learn and make an impact.

- Willingness to learn (yes, this is a repetition of item 1. We seek people who are hungry for knowledge).

- Problem-solving skills and ability to work in a team.

- Excellent communication skills and attention to detail.

- Proactivity, customer-focused mindset, and problem-solving attitude.

- Recently graduated between 2023 - 2025.

- Immediate start.

- Car and Driver's License (B category).

- Fluent English.

- Hybrid work model: availability to work two days a week in the office or warehouse.

*Full-time presence required during the first 2 months of Job Rotation.

*Our warehouses are located in Embu das Artes and Lapa, São Paulo.

You will stand out if:

- Knowledge of logistics and/or e-commerce operations.

- Experience with e-commerce platforms (Shopify, Nuvemshop, etc.).

- Familiarity with Order Management Systems (OMS) and Warehouse Management Systems (WMS).

- Knowledge of tax intricacies in Brazil.

What We Offer:- Contract Regime:

> PJ: BRL 7,500 gross monthly + BRL 1,000 support allowance (or based on need); OR

> CLT: BRL 3,500 gross monthly + meal ticket of BRL 32.50 per day and transport allowance as needed.

- Opportunity to work in a dynamic and innovative logtech startup.

- Collaborative team culture, focused on growth and learning.

- Potential for development, career growth, and strategic positions after the program.

Our Networks:

Website - https://br.cubbo.com/

Instagram - https://www.instagram.com/cubbo.br/

TikTok - https://www.tiktok.com/@cubbobrasil

YouTube - https://www.youtube.com/@CubboBrasil/featured

Our Values:

Customer First: At Cubbo, the customer is our North Star. We operate on the principle that the best decision for our customers is the best decision for us. By relentlessly pursuing win-win outcomes, we not only meet customer expectations but exceed them, fortifying our long-term relationships and driving mutual success.

Trust: You place trust in your fellow Cubbeños, recognizing that internal teamwork is essential for our collective success. Likewise, our customers entrust you with their needs, confident in your abilities and integrity. This genuine, multidimensional trust characterizes all of your relationships, from internal collaborations to external partnerships.

Empowerment: At Cubbo, waiting for instructions is not an option. You're not just responsible for knowing what needs to be done; you're also a catalyst for empowering others. This autonomous environment encourages everyone to take initiative, make impactful decisions, and inspire the team to reach new heights.

Growth Mindset: You're the person who's always asking questions, hungry to improve and evolve. At Cubbo, we operate with the belief that if you're not embarrassed by what you were doing six months ago, you're not growing fast enough. This mindset isn't just about personal development; it's about propelling the entire team and company forward. Embrace challenges, learn from setbacks, and continually strive to be better than you were yesterday.

Speed: Ideas alone don't win markets; swift and effective execution does. At Cubbo, we're not just strategizing; we're executing. Our pace is a testament to our agility and our commitment to leading the market. We act quickly, adapt promptly, and waste no time in turning strategic plans into tangible results.

Candor: Transparency and constructive feedback are the bedrocks of our culture at Cubbo. We recognize that none of us is perfect, but we are all on a collective quest for perfection. We value team members who respect each other enough to offer honest insights aimed at personal and professional growth. By averting mediocrity, we ensure that every day is a step towards becoming the best versions of ourselves.

At the end of the day, what makes us proudest at Cubbo isn't just our growth or our industry-defining product—it's our culture. It's the unique blend of our values that fuels our mission and defines who we are.