Aftersales Intern

JOB TITLE: Aftersales Intern

REPORT TO: Senior Aftersales Manager

LOCATION: Courbevoie

CONTRACT TYPE: Internship

ABOUT US

SAIC Motor is represented in Europe as the owner of rapidly expanding MG Motor Europe.

SAIC Motor is the largest auto company listed on China's A-share market (Stock Code: 600104).

As a leading auto maker in China, SAIC Motor is striving to lead the industry's development trends, accelerate innovation and transformation, and evolve from a traditional manufacturing enterprise to a comprehensive provider of auto products and mobility services.

In 2022, SAIC Motor sold more than 5.3 million vehicles, ranking first in China for 17 years in a row; sales of the carmaker's self-owned brands exceeded 2.78 million units, accounting for 52.5 percent of its total sales; sales of its new energy vehicles (NEVs) exceeded 1.07 million units, up 46.5 percent year-on-year; while its overseas sales hit a record high of over 1.01 million units, up 45.9 percent year-on-year, helping it retain the top spot among China's carmakers for seven consecutive years. SAIC Motor became the first Chinese carmaker with both its annual NEV sales and overseas sales exceeding one million.

For more information, please visit our website MG Motor Europe https://mgmotor.eu/fr-FR/

Our page MG Motor Europe at Linkedin https://www.linkedin.com/company/saic-motor-europe/about/

PURPOSE OF THE ROLE

You will evolve into a key and strategic department of a car manufacturer: aftersales.

The position requires very good coordination of activities internally (links with marketing, technical, quality service, network development, etc.) and externally.

Indeed, you will also support the heads of after-sales sectors and the dealers of the French network on various business operations. Well empowered, you are fully integrated into a dynamic team and at the heart of SAIC Motor France's after-sales commercial activity for the MG brand.

This support requires curiosity and a desire to quickly understand how the entire after-sales service works, as well as a real taste for a challenge.

RESPONSABILITIES

Parts & Accessories:

Participation in the management of the range of Parts & Accessories products (Parts & Accessories management) on each of the following elements:

• Animations and deployment of the range.
• Development and updating of communication media (tariffs, video, leaflet, brochures, e-learning, etc.).
• Comparative studies / benchmark all networks.
• Extraction of figures, sales analysis and reporting.

Aftersales Communication:

Participation in the Aftersales communication strategy:

• Team support on one-off communication operations: seasonal campaigns, accessories campaigns.
• Support in the management of monthly CRM campaigns (if needed).
• Implementation of a marketing and communication report.

Participation in the development and implementation of new communication tools and sales support tools for the dealer network:

• Update of the Aftersales pages on the MG Motor France website.
• Management of the claims
• As back-office support for the field teams, you will also be responsible for responding to specific requests from the network and aftersales teams on products and communication campaigns.

Process Optimization:

• Participate in the optimization of the MG France processes through IT tools, implementation of automated processes to enhance proficiency.

General Aftersales topics:

• Daily monitoring and communication of MG performance via digital tools (Power BI…).
• Management and organization of weekly & monthly sales meetings with aftersales team.

PROFILE

• Master's level business school, gap year, end-of-study internship.
• Good knowledge of Excel, and of the entire office package.
• Strong data analysis and processing ability, good command of analysis software and formulation related.
• Fluent English & French
• Good communication skills, able to effectively communicate with professionals in different cultures
• The spirit of analysis, rigor, strength of proposal, autonomy, teamwork and curiosity will be the essential character traits to carry out your missions

ADDITIONAL INFORMATION

• Courbevoie, 92400
• Full-time internship
• Convention required
• Starting in September during 6 months

Be part of our SAIC Motor France team and apply now!

Send your English CV to career@mgmotor.fr