Administration and Office Supervisor

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

The Administration and Office Supervisor at Strata Solicitors, Gallagher Bassett's own law firm, plays a vital role in providing comprehensive support services to the claims handling teams and ensuring the smooth running of the office. From answering calls and managing post to coordinating repairs and payments, this role is essential in delivering the highest levels of service to our specialist corporate and insurer markets. With a focus on corporate claims and a team of legal and insurance professionals, we pride ourselves on our robust, expert, and proven capabilities. The ideal candidate is someone who can work independently and in a team, prioritize tasks, and take initiative, while embodying our commitment to understanding our clients' needs and delivering bespoke and reliable solutions. Join us and make a difference!

• To assist in managing the Administration and CST Teams, as well as working closely with and
  assisting the Business Manager with general office administrative duties such as H&S, office
  events, office suppliers, other adhoc tasks in keeping with the role.
• Team and Service Delivery responsibilities:
  • Training and mentoring of new joiners;
  • To act as a referral point for the teams;
  • Achieving consistency of delivery;
  • Team, H&S and Office compliance with agreed office protocols;
• Answering telephone calls made to the Office;
• Opening, sorting and scanning of incoming post and franking outgoing post;
• Referencing unreferenced post, this may involve making telephone calls to third parties and their
  motor insurers/solicitors;
• Sending out repair instructions to engineers, requesting engineers reports and payment packs;
• Making payments on the system and updating claims records;
• Photocopying, zipping and scanning of documents
• Ad hoc projects/tasks as per business need.
• Absence management for both the Administration and CST Teams;
• To provide absence cover for the Business Manager;
• Ad hoc projects/tasks as per business need.

• Good organisational, time management and communication skills are very important as the tasks and support that the Administration and CST Teams provide are invaluable and vital to the claims handling teams and office as a whole
• We are seeking an experienced and tenured administrator who is either looking for the next step or someone who has already gained supervisory experience
• Someone who can work well on their own and in a close team environment
• Can prioritise and use initiative as well as being keen, and positive, in providing full support services
• Excellent reliability and punctuality
• Ability to balance and prioritise workload;
• Ability to delegate tasks.
• Attention to detail and accuracy

• Eligibility to work in the UK

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.