Sales Support Executive

Job Brief

We are currently recruiting for a passionate and dedicate individual to come and join our dnata Catering & Retail UK team as a Sales Support Executive to provide a first-class service to our business.

So, who are we? In a nutshell, dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel, and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience.

Some parts of our Catering and Retail business can be cyclical in nature, and this can be anything from bidding for new business and re-bidding for existing business, so we’d quite like you to be a fast leaner with ability to adapt and use new tools, technologies, and processes in a dynamic sales environment. A

hard working individual with a result-driven attitude who is keen to make a difference with integrity and reliability. Also someone who is self motivated while also likes to work as part of a team.

Role Purpose

The purpose of this role is to gather, clean and process sales-related data, facilitating the identification of areas for improvement and offering administrative support to the Sales teams for existing accounts. Additionally, the role assists in the completion of tenders and maintenance of the sales pipeline.

Key Accountabilities

• Pipeline Management: Support the maintenance of the Pipeline

o Under the expert guidance of the Manager, actively contribute to the development and upkeep of the pipeline of opportunities by collating data to profile new customers and their objectives and needs

o Support the data richness of prospects to allow alignment with dcUK's goals

Bid Management: Support tender responses

o Owns the response to standard tender requests by creating and maintaining a data bank of standard responses

o Track and follow up the milestones set by the project plan for proposal completion

Key Collaboration: Collect, process and report on Sales Performance Data for Sales Teams

o Collect, clean, and process sales related data from various sources, including finance systems, spreadsheets, and databases, to support the extraction of meaningful insights and identification of trends relating to sales revenue, penalties, rewards etc.

o Prepare and distribute regular sales performance reports, dashboards, and KPIs to track progress against targets and provide visibility into key metrics.

This list is not exhaustive, accountabilities may vary dependant on location or market complexity and may include any other duties considered reasonable by the line manager.

Skills & Experience

• High proficiency in Microsoft Office (Word, Powerpoint, Excel, etc.) and Salesforce / Microsoft Dynamics or similar CRM software: Ability to navigate way round systems, input and extract data and information to generate reports, presentations and visualizations.

• Attention to detail: Ability to accurately input and maintain data, ensuring data integrity and reliability.

• Good communication skills, both verbal and written, to interact with sales team

• Capability to prioritize tasks and manage time efficiently to meet deadlines in a fast-paced environment.

• Willingness to collaborate with cross-functional teams, such as sales, marketing, and finance, to support sales initiatives and achieve organizational goals.

• Understand needs of internal customer and able to provide support to the sales team

• Bachelor's degree in business, finance, economics, or a related field: A foundational understanding of business concepts and principles.

• Internship or relevant experience: Previous internship or work experience in sales and/or data analysis advantageous

Sound good so far? Let’s make it even better…

Finally – just a bit of the small print, your base location will be London, LHR and whilst this is predominately site based, we might need you to travel on occasion if your colleagues need a helping hand. This is a very autonomous and flexible role so the individual will have sole responsibility and accountability for how they manage their time. As long as we continue to provide a first-class service to the business – that is all that matters – how you deliver that is down to you.

We’re not saying it’s not going to be a challenge, but if you think you can tick all the boxes and you’re up for it, then why not apply today.

Please note that dnata are an inclusive employer and are very open to discuss any reasonable adjustments that may be required as part of the selection process for this role.