Communications Risk Manager

We’re offering an exciting opportunity for the right candidate to become part of the Customer, Brand & Engagement (CB&E) function; delivering our purpose of Banking – but fairer, more rewarding and for the good of society.

As a Communications Risk Manager, you’ll be part of a great team responsible for providing an end to end risk governance service within CB&E. This will include the design and delivery of succinct and meaningful risk, process and policy management reporting, monitoring the Communications Risk Policy critical controls performance and loss events, and working with stakeholders from across the Society to ensure our communications have the greatest impact for our customers. You’ll have experience dealing with senior stakeholders, prioritising multiple deliverables and advising on matters related to risk, policy and process governance.

This role sits in CB&E Risk, which is responsible for enabling the function to sustainably achieve its priorities, and growing risk capability.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London, Swindon or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here

What you'll be doing

You’ll be helping to implement, an effective model for governing Nationwide’s communication risks and controls. You’ll also be designing and delivering regular, succinct, and meaningful risk reporting to allow Accountable Executives to understand and manage their communications risks and controls effectively.

In support of this, you’ll help the Head of Risk understand and monitor the critical control improvement plans and issue management profile, supporting them in ensuring committed actions are delivered on time and to the right level of quality, first time.

About you

• A strong understanding of risk, policy and process governance and its application across the enterprise risk management framework.
• Knowledge of, and experience in, using a variety of Microsoft Office products, such as Word, PowerPoint, Excel, to a high standard.
• A proven track record of displaying excellent attention to detail in the delivery of work outputs.
• The ability to identify themes and to document them in reporting in an insightful way.
• Excellent stakeholder management skills with the proven ability to liaise with a number of stakeholders at senior levels, including ExCo members.
• A strong understanding of controls in relation to risk, policy and process management.
• Good understanding of the SM&CR and associated regulatory requirements.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata