Database Officer

Title Database Officer

Contract Type Fixed-Term Contract (12 months)

Hours 37.5 hours per week

Location Office based, Croydon, CR0 3RA

Al-Khair Foundation is a UK registered charity working to deliver humanitarian and development projects worldwide. Founded in 2003, Al-Khair provides emergency aid, medical care, education, and livelihood support to vulnerable communities in the UK, Africa, Asia, and the Middle East, and is committed to supporting these groups to become sustainable active citizens in their society. Al-Khair Foundation is a key development partner of choice for Governments, NGOs, donors, and civil society in their respective countries.

Main Responsibilities

· Supporting in the writing and disseminating donor communications, including appeals, e-newsletters, and relevant website fundraising pages.

· Using the CRM to analyse and report on campaign performance

· Providing the team with wider administrative support as required.

· Placing donor care as paramount, providing excellent customer service and communication.

· Work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required.

· Efficient and accurate processing of all donations received (cash, cheques, credit cards, Direct Debits and vouchers) on Salesforce CRM.

· Contribute to the monthly reconciliation of income recorded on the fundraising database with management accounts and bank statements

· Import standing orders, Direct Debit payments and event sign ups onto the fundraising database.

· Log supporter details onto the database accurately and quickly.

· Maintain accurate records of community, corporate, and event fundraising activities on the database.

· Prepare reports and summaries to enable the Database Manager to reconcile all received income with bank statements.

· Ensure the database is kept accurate and up-to-date by recording changes including mailing preferences, address details and financial information.

· Collaborate with the Fundraising and Finance Departments to ensure the correct coding of income to the appropriate source and supporter.

· Ensure Gift Aid declarations are accurately validated, recorded and processed in line with agreed protocols.

· Provide guidance to fundraising colleagues on use of the database.

· Prepare reports and summaries to enable the Database Manager to reconcile all received income with bank statements.

· Carry out regular imports for online fundraising data from sites including CAF,

· JustGiving, Facebook etc.

· Reconcile Worldpay, Salesforce, Paypal, and branch income with the bank for donation accuracy and thanking.

Person Specification

· Strong digital and Excel skills; the ability to learn and feel comfortable with new systems including digital marketing tools and social media management tools. The post holder will work across many systems including Salesforce, Access Pay, and Conga etc.

· Accurate administration and strong organisational skills and an attention to detail, including IT (Microsoft Office, Google documents etc).

· Strong understanding of CRM systems or databases. Al-Khair Foundation uses Salesforce for which training will be provided.

· Experience of working in a team and managing work in pressurised situations without sacrificing quality of work, attention to detail or courtesy. The ability to organise workload and meet competing priorities.