General Manager

General Manager – Luxury brand - £60,000+ - London

I am working with a fast growing, exciting company with huge opportunities for growth within the wellness sector. They are providing a powerful blueprint for a happy, healthy life for parents and Children alike. The General Manager role offers the opportunity to work as a senior member of staff in a luxury venue, based in an affluent part of London

Responsibilities include:

• Develop and execute an operational strategy to attract, engage, and retain guests.
• Have commercial awareness and strategic focus.
• Collaborate with the senior team to establish and manage the departmental budget.
• Develop, train and motivate team.
• Conduct regular surveys and collect feedback from guests to gauge satisfaction levels and identify areas for improvement.
• Work closely with the senior team to develop targeted customer communications, including newsletters, emails, and social media campaigns.
• Coordinate and oversee the contact database, ensuring accurate and up-to-date records are kept.

Requirements:

• Previous Senior Management experience.
• Previous experience working with luxury brands is preferred.
• Ability to adapt to different personalities and create meaningful relationships with guests and internal teams.
• Ability to empathise with members and resolve conflicts in a professional and tactful manner.
• Ability to work cooperatively with other staff and members.

If interested in this fantastic opportunity, then please get in touch with

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