Front Of House - Kido Elephant Park

Kido Elephant Park are looking for a Front of House to welcome our families, team and visitors. You will be the face of the nursery and work along side our management team to help run the day to day routine of the setting.

Location -3 Bodley Wy, London SE17 1FN

Why choose Kido?

The Front of House role offers a salary of up to 24,500 and is a full time, 40 hours per week position. Take the chance to build a remarkable career in a fast-growing international company. By joining Kido you will get:

• 20 days annual leave plus bank holidays rising year on year to 30 days after 5 years service
• Your birthday off

• 70% off childcare at Kido*
• £500 refer a friend bonus
• Enhanced sick pay
• Annual performance-related pay increases
• Brilliant career progression opportunities
• Company awards, celebrations and team social events
• Access to a healthcare cash plan
• Early access to pay through the Hastee app
• Perkbox discounts and savings on thousands of retailers
• Your wellbeing matters – we provide not just a confidential employee assistance programme but access to our wellness hub
• Cycle to work scheme

Why the role exists?

The Front of House role is a vital role that provides a link between the exceptional service that we offer for our children and the high standards that we excel at meeting for their parents/carers.

As Front of House you will be the first point of contact for families with Kïdo and then continues to make a family’s experience at the school a true success in terms of delivering on our promises, maintaining exceptional communication, being the key person that can provide expertise, knowledge and support as their children develop and grow with Kïdo. You are also responsible for making sure that the Nursery Managers are fully supported by carrying out all administrative and finance duties at the schools and supporting the Managers and Practitioners to be able to do their roles to the best that they can, this involves juggling many business operations alongside exceptional people skills.

What will you do?

Working at Kïdo means joining a people centric, ambitious company with extremely high standards, who are committed to making a difference to our families every day.

As Front of House you’ll be:

• You will be responsible for driving exceptional customer service, always looking to go the extra mile for our children and families, and you will work in partnership with the Management team to ensure smooth running of the nursery.
• Support in promoting community presence, open days & events, spreading the word about Kïdo to build an interactive, fun and supportive community within our school, and spread word of mouth throughout the local area.
• Ensure the safeguarding of our children, staff and families is paramount at all times, following policies and procedures.
• Aa a true champion for the Kïdo values, you ensure that every child and family receive the very best service from us throughout their whole journey all the way from initial enquiry, throughout their entire membership and upon graduation.
• You will support with sales and enquiries, enrolment and membership queries, marketing activities and be the primary point of contact. You will excel at interpersonal communications and always seek to pre-empt questions and proactively problem solve.
• You will support with finances within the nursery, this will include invoicing, debt management and liaising with local authorities for children's funding.
• You will take ownership for all administrative duties within the school, being highly organised and efficient to ensure that operations are smooth and seamless.
• You will carry out duties as requested by the Nursery Managers to support the nursery team to be able to fully fulfil their roles.
• You’ll manage the nursery inbox and have excellent written and verbal communication skills as well as be computer and Excel literate.
• Working closely with the Nursery Manager and the school team you’ll immerse yourself in the Kïdo culture and curriculum so that you’re able to confidently represent Kïdo at every opportunity.

What’s next?

If you’re ready to seize the opportunity to join the Kido team and build a future of possibilities for the children at our Greenwich nursery, apply today and we’ll be in touch. You can expect an initial phone call with our recruitment team who will take you through the next stages.

If you have any questions, don’t hesitate to reach out to us via careers@kido.school

Visit our website - https://kidoschools.com/uk/uk-careers/

Follow us on Facebook - https://www.facebook.com/Kidolondon

Follow us on Instagram - https://www.instagram.com/kidolondon/

Safer Recruitment

All posts involving direct contact with children are exempt from the Rehabilitation of Offenders Act 1974. However, amendments to the Exceptions Order 1975 (2013 & 2020) provide that certain spent convictions and cautions are 'protected'. These are not subject to disclosure to employers and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Ministry of Justice website or see here.

Shortlisted candidates will be asked to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. You may be asked for further information about your criminal history during the recruitment process. If your application is successful, this self-disclosure information will be checked against information from the Disclosure & Barring Service before your appointment is confirmed.

*If you are unsure whether you need to disclose criminal information, you should seek legal advice or you may wish to contact Nacro or Unlock for impartial advice. There is more information on filtering and protected offences on the Ministry of Justice website.
Unlock –http://hub.unlock.org.uk/contact/ phone 01634 247350 text 07824 113848

*Kido is committed to safeguarding and promoting the welfare of all children. Kido will ensure that our recruitment procedures meet the standards set out in our safer recruitment policy (available upon request) and our selection criteria prevents unsuitable people from gaining access to children. As part of our commitment to safeguarding and promoting the welfare of the children in our care, successful candidates are expected to undergo pre-employment checks including an enhanced DBS and barred lists check.