Medical Operations Executive

About us

Northcott Global Solutions (NGS) are a trusted partner to help navigate the complexities of

travel risk management. As the world faces unpredictable and escalating risks, our mission

is to ensure the safety and continuity of our client’s operations, personnel and assets

worldwide.

This is an exceptional opportunity for a dynamic, proven, motivated healthcare professional to

take their career to new heights with a leading player in the health, security and travel risk

management industry. If you are passionate about driving growth and innovation in the

global risk management sector, we want to hear from you.

Apply now to join our hard working, dynamic team and be part of our exciting journey.

Job description

Key Responsibilities:

· Day-to-day management of incoming cases and guidance to Operators for correct case handling.

· Training and education.

· Guidance and reviews surrounding complex medical cases and queries. Cases defined as:

• High loss
• Long Term
• Evacuations
• Repatriations
• Oncology Cases
• Experimental treatments
• Polytrauma

· Compiling case studies for Business Development purposes on cases of significance.

· Compilation of health alerts of global significance for distribution on Social Media.

· Researching and writing reports on matters of global significance for distribution to clients.

· Business Development support for Insurance/Direct Clients/PMI Clients.

· Support to Network Manager for onboarding of new facilities/Service Providers.

· Medical representation in any business vital meetings.

· Writing of claims processes and supporting in the onboarding of clients for medical aspects of contracts.

· Active risk management and post-incident reporting.

· Medical case management training for Operators and Ops Management.

· Medical Product and Service Development.

· Operational command, control and coordination of emergency medical, political, natural disaster and security response.

· Service emergency hotlines and triage requests as required.

· Contribute to the NGS Crisis Management Team (CMT) in the event of a client crisis or major response requirement.

· Provide support and escalation options to the NGS Tracking Operations team.

· On-call for after-hours queries as part of the Duty Manager Roster.

Administrative Duties:

· Maintain accurate records relating to all client objectives and requirements on NGS internal systems.

· Case management and document control.

· Manage and control third-party providers concerning tasks.

· Monitor, in collaboration with NGS accounts, all client-associated invoices and expenses.

· Establish, grow and maintain networks and service providers.

· Distribute knowledge to the wider NGS operations team regarding service provider capability.

· Responsible for collating information to produce case studies.

Other Duties:

· Direct Support to the Medical Officer.

· Support to the business including presenting to potential and current clients our operational capability and any relevant case briefs/updates.

· Identify opportunities to promote and enhance NGS initiatives.

Qualifications and experience:

· 3 years previous demonstrable and successful experience in a travel assistance, medical and/or security response role. Including the organisation and execution of evacuations, medical response and security-related tasks.

· Proven ability to deal with emergency situations and respond using a wide array of resources within specified timelines.

· Ability to work within a dynamic response team and provide leadership when required, in a challenging environment.

· Ability to read, comprehend and organise taskings and client requests.

· Excellent verbal, communication and writing skills.

· Attention to detail and client-focused.

· Must be proficient with Microsoft Office/365 software and applications.

· Have qualifications and hold a previous record of training with emergency management and response.

Desirable:

· Experience in providing wider health, security and risk management services.

· Medical Experience.

· Familiarity with Salesforce CRM system.

· A second language - ideally French, German, Italian, Portuguese or Mandarin (or willing to study and improve competence).

· We would welcome candidates with backgrounds as paramedics, nurses or medical professionals, including foreigners with the right to live and work in the United Kingdom.

What's on offer:

· Competitive salary negotiable depending on experience

· Performance-based incentives.

· Opportunities for career advancement and professional development.

· Comprehensive benefits package, including health and dental insurance.

· Workplace pension.

Hours of work:

· Monday to Friday nine-to-five office-based but with exceptions:

· Some remote/hybrid working is possible.

· Occasional out-of-hours working.

· May require some overseas travel.

Office location:

· One Canada Square, Canary Wharf, London, E14 5AA.

Annual holiday:

· 28 days excluding statutory public holidays.

· Your CV and cover letter should be emailed to lalmeida@northcottglobalsolutions.com with ‘Application [your name]: “Medical Operations Executive” in the subject title.