Seller Experience Program Manager, Seller Experience Latam

Seller Experience Program Manager, Seller Experience LATAM

BRL 120.000 - 160.000

Are you excited by building new things? Do you want to work in a complex and dynamic environment and drive scalable recruitment in our marketplace? Then this position is for you.

We are looking for a talented Program Manager to join our SX Registration & Verification vertical. The Program Manager will define strategies to enhance the current Verification experience for sellers in LATAM, partner with product, operations, and compliance teams to solve experience issues. The PM will also have a hands-on approach in driving improvements in seller experience, reducing friction, and raising the bar in processes for verification. This role has a strong business component, with ownership of metrics, maintaining a consistent relationship with stakeholder teams, and owning mechanisms for weekly tracking and callouts.

The candidate must be a strong leader and will draw upon solid analytical, critical thinking, and problem-solving skills to effectively drive business results and collaborate with local and global teams. The individual must have experience in program management and must excel at building trust and driving urgency across the organization. The Program Manager must work well cross-functionally and culturally and will often present reports on progress and improvements to senior leadership.

At Amazon Brazil, we value Diversity, Equity, and Inclusion (DEI) in all our job positions. We act intentionally to ensure our internal environment reflects the plurality of the businesses we play and the customers we serve. We have a Diversity, Equity, and Inclusion squad formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed to sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and need for change, we are conscientious that ‘Success and Scale Bring Broad Responsibility’. Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda and will support you from Day 1. Remember, at Amazon ‘It’s always Day 1’. Our groups are organized in the following fronts: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+), and People With Disabilities, to be launched in 2022.

Key job responsibilities:

• Identify Seller Experience pain points for seller registration's verification
• Partner with product, operations, and compliance teams to enhance experience for sellers and internal stakeholders
• Own mechanisms of Voice of Seller tracking, and be the main bridge with Account Management teams
• Own and track weekly metrics for callouts, reports, and newsletters
• Define and implement strategy for seller cohorts' verification stages

BASIC QUALIFICATIONS

- 3+ years of working cross-functionally with tech and non-tech teams experience
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- 3+ years of driving end-to-end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Location: Brasil, BR

Posted Date: 10/4/2024