Enterprise Customer Success Manager (E-CSM) - SAP Academy for Customer Success - Brazil (Hybrid)

Enterprise Customer Success Manager (E-CSM) - SAP Academy for Customer Success - Brazil (Hybrid)

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

The SAP Academy for Customer Success is a talent development program specifically for candidates early in their careers.

Who you’ll become

The Enterprise Customer Success Manager is the customer’s advisor on SAP business capabilities and benefits, driving the end-to-end (E2E) customer journey, focusing on adoption and consumption. The E-CSM serves as the strategic point of contact for the customer and helps define and drive customer transformation and successful business outcomes.

As an E-CSM within the SAP Academy for Customer Success, you will be responsible to:

1. Successfully complete a 10-month learn-apply program, which includes classroom and field phases with your CSM team.
2. Immerse yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
3. Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.
4. Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field.

The program will enrich your knowledge of SAP and the Customer Success board area and give you professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successfully completing the program, you will move into a direct customer-facing CSM role in your market and continue receiving mentoring and coaching support to accelerate your growth.

What you’ll bring

1. 3-5 years’ work experience in Business (e.g., Finance, Operations, Supply Chain) and/or Business/Strategy Consulting.
2. Experience advising or driving complex global transformations.
3. Strong communication skills, including fluency in English and local language.
4. Proficient interpersonal skills, including passion, curiosity, practical listening skills, professional presence, empathy, and a “can-get-it-done” mentality.
5. Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex, matrixed environment.
6. Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.

About SAP Academy for Customer Success

The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP.

Join us for the opportunity to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services.

SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.

We are planning a practical and immersive portion of our program, which will have participants spend between 4 and 6 weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities.

During these intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, or disability.

Requisition ID: 403264 | Work Area: Sales | Expected Travel: 0 - 100% | Career Status: Graduate | Employment Type: Regular Full Time

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Location: Brasil, BR

Posted Date: 10/4/2024