Senior Technical Content Writer - API Documentation

We are looking for a skilled Technical Content Writer with experience in the software product domain. The ideal candidate will have a strong background in writing detailed technical project execution documents, providing project-related service support, and managing end-to-end social media documentation. This role requires a deep understanding of software products, excellent writing skills, and the ability to convey complex technical information clearly and concisely. Job Description : - Develop comprehensive technical documentation for software products, including training manuals, configuration guides, security documents, architecture documents, and product description documents (PDD) and API documentation. - Well versed in flowcharts, block diagrams and sequence diagram - Write detailed project execution documents that outline project objectives, deliverables, timelines, and technical specifications. - Create and maintain project-related service support documentation, including troubleshooting guides, FAQs, and maintenance manuals. - Ensure all technical documents are accurate, up-to-date, and adhere to industry standards. - Collaborate with product managers, developers, and other stakeholders to gather technical information and translate it into clear, user-friendly content. - Produce engaging and informative content for social media platforms, including technical articles, blog posts, and case studies. - Develop end-to-end social media documentation strategies, including content calendars and promotional materials. - Review and edit content produced by other team members to ensure consistency, clarity, and adherence to company guidelines. - Conduct regular audits of existing documentation to identify areas for improvement and ensure accuracy. - Work closely with the marketing team to align technical content with overall marketing strategies and campaigns. - Coordinate with the customer support team to address common technical issues and create documentation that assists in resolving them. - Participate in project meetings to stay informed about new developments and updates. Key Responsibilities Area (KRA) : - Documentation Accuracy and Quality: (Deliver high-quality, error-free technical documentation that meets the needs of the target audience.) - Service Support Efficiency: (Create comprehensive service support documentation that improves customer satisfaction and reduces support request resolution time.) - Social Media Engagement: (Develop and implement social media documentation strategies that increase engagement and promote the company's technical expertise.) - Collaboration and Communication: (Maintain effective communication with cross-functional teams to ensure the timely delivery of documentation and content.) Key Performance Indicator (KPI) : Documentation Quality Score : - Percentage of documentation approved without revisions. - Feedback ratings from internal stakeholders and end-users. Project Documentation Timeliness : - Percentage of project documents delivered on or before deadlines. - Number of revisions required post-initial submission. Customer Support Metrics : - Reduction in average resolution time for support tickets. - Increase in customer satisfaction scores related to documentation. Social Media Metrics : - Increase in social media engagement metrics (likes, shares, comments). - Growth in followers/subscribers due to technical content. Cross-Functional Collaboration : - Number of collaborative projects successfully completed. - Feedback from team members on communication and collaboration effectiveness. Skill and Qualifications : - Bachelor's degree in Technical Writing, Computer Science, Information Technology, or a related field. - Proven ability to quickly learn and understand complex topics - Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content - Proven experience as a Technical Content Writer in the software product domain. - Excellent writing, editing, and proofreading skills. - Strong understanding of software development processes and technical concepts. - Proficiency in using documentation tools and content management systems. - Ability to manage multiple projects and meet deadlines. - Strong attention to detail and organizational skills. - Experience with social media platforms and content strategies is a plus. (ref:hirist.tech)

Location: pune, IN

Posted Date: 10/9/2024