ServiceNow Engagement Manager

Position: ServiceNow Engagement Manager

Location: London or Dublin (hybrid working at either region)

Salary: up to £85,000 per annum (DOE)

Why Join Us? We're a dynamic team that takes pride in our work while maintaining a fun and supportive atmosphere. With a focus on exceptional customer experiences, we're dedicated to pushing boundaries and achieving excellence. Join us during this thrilling phase of growth and innovation.

Maybe you are a Business Analyst/ Business Process Consultant who has grown in to a Project Manager or a graduate that has joined a PMO as a coordinator and starting their first ServiceNow projects. if so, get in touch!!

About You:

• You possess a natural curiosity and a drive for continuous learning.
• Agile and adaptable, you thrive in a fast-paced environment.
• You excel at coaching and mentoring, fostering a culture of knowledge sharing.
• With a strong sense of accountability and autonomy, you take ownership of your work.
• Your ability to cultivate meaningful relationships drives business success.
• When problem-solving, you always consider the broader context.
• You embrace high standards, viewing feedback and setbacks as opportunities for growth.
• UK-based, with willingness to travel for client engagements, and eligible to work in the UK without visa sponsorship.

Responsibilities:

• Lead consulting and project engagements across all project stages, ensuring successful delivery in terms of scope, budget, and client satisfaction.
• Manage all aspects of project delivery teams.
• Develop client-facing and internal deliverables.
• Provide expert leadership in process design and planning workshops.
• Cultivate and maintain relationships with key stakeholders.
• Drive continuous improvement of methodologies and service offerings based on client feedback.

Qualifications:

• Formal ServiceNow certifications.
• Proven experience managing client engagements from pre-sales to expansion.
• Ability to oversee financial, resourcing, planning, risk, and quality aspects of client technology programs.
• Consulting experience preferred.
• Exceptional presentation and facilitation skills.
• Strong communication skills across various platforms.
• Proficient problem-solving abilities and a quick grasp of new technologies.
• Demonstrated expertise in project and engagement management.