Zendesk Developer

Experience : Minimum relevant experience of 5 years. Job Desription : The ideal candidate will be adept at generating comprehensive support reports using Zendesk Explore, ServiceNow, and Excel. This role demands a self-organized individual who can not only compile data but also provide valuable insights that guide leadership decisions on support health. Responsibilities : 1. Report Generation : - Develop and maintain detailed support reports and dashboards utilizing Zendesk Explore, ServiceNow, JIRA and Excel. - Ability to learn and create custom ticket attributes, custom metrics required to build Zendesk reports and Zendesk Dashboard - Ensure accuracy and timeliness in all report submissions. 2. Data Analysis : - Analyze support metrics to produce actionable insights. - Identify trends and patterns that can inform decision-making. 3. Stakeholder Collaboration : - Work closely with leadership to understand their needs and tailor reports accordingly. - Present findings in a clear, concise manner that aids in evaluating support health. 4. SLA Adherence : - Monitor and report on SLA adherence. - Identify areas for improvement and suggest actionable steps to enhance SLA performance. 5. Process Improvement : - Continuously seek ways to streamline reporting processes. - Implement best practices in data visualization and reporting standards. Technical Skills : Must Have : - Proven experience with Zendesk Explore, ServiceNow, and Excel in a reporting capacity. - Strong analytical skills with a keen eye for detail. - Ability to translate complex data into easy-to-understand reports and presentations. - Excellent organizational and time-management skills. - Self-motivated with the ability to work independently and as part of a team. - Strong communication skills to effectively collaborate with leadership and stakeholders. Preferred : - Proficiency in Excel macros. - Experience in a customer support or service desk environment. - Knowledge of data visualization tools and techniques. - Proactive mindset with the ability to anticipate the needs of leadership. Education Qualification : The candidate should be a graduate and above in any discipline. (ref:hirist.tech)

Location: hyderabad, IN

Posted Date: 10/12/2024