SAT Microsystems - Lead Network Operations Center Engineer

Lead NOC Operations Job Description : This position provides overall direction and leadership to the operational activities of the Hosting Environments NOC (Network Operations Center). Key Responsibilities : - Training staff members to gradually take over L1 and L2 task from senior team members. - Primary responsibilities include setting up, managing and Hosting 24 x 7 command centre - Owning event from its inception till closure and root cause analysis - Defining and configuring Event management process (entire event life cycle) - Implement processes for monitoring/ alerting, systems maintenance and change control, and for automation opportunities. - Managing staff members (such as employee reviews, time sheets, expenses) and defining NOC people management processes like handover - Define Practices to seamlessly onboard new customer to NOC - Ensure all routine L2 task has been carried out for all domains at customer premises. - Ensure that up-to-date technical documentation exists for all services provided to our teams and take ownership for reporting. - Identify and review potential new services that can be added in NOC management. - Manage customer monitoring tools. - Develop key dashboards for transparency of reporting uptime and other metrics as identified. Qualification : - 7 Years of NOC experience - Prior experience in working in a 24x7x365 Network Operations Center - Knowledge on SolarWinds - Server OS knowledge - Windows (2008 & 2012) and Linux (RHEL) - Experience with monitoring and patch management systems, like Microsoft System Center - Must have demonstrated project management skills, with the ability to manage multiple priorities - Experience with monitoring and patch management systems, like Microsoft System Center (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 10/15/2024