Graduate Application Support Analyst

GraduateTrading Application Support (FIX, UNIX, SQL) - Spanish Speaking

***This is a hybrid role*** 2 days in the office 3 days remote

An excellent role has arisen with a small but growing exchange based in the City, we currently seek a Spanish Speaking Graduate Trading Support Analyst. If you would like to join a small, friendly growing team and work for an innovative forward thinking company within the FinTech / trading space then please apply. Full on the job training will be given.

Benefits (not exhaustive list) Competitive - GraduateTrading Application Support (FIX, UNIX, SQL, Spanish Speaking)

• 25 days annual leave - not including bank holidays
• Private medical insurance Flexible working hours
• Company pension Group Policies Life Assurance, Income Protection and Critical Illness
• Discretionary bonus Share Incentive
• Plan Electric Car Scheme Enhanced Maternity and Paternity Policy Workplace Nursery Scheme
• My client are an equal-opportunities employer. All applicants will receive consideration for employment without regard to race, gender, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Overview -Graduate Trading Application Support (FIX, UNIX, SQL, Spanish Speaking)

The primary responsibilities of the Graduate Trading Application Support will be maintaining, and running the my client client exchange platforms.

My client is a growing business and this list of exchanges which the Exchange Operations Team supports may grow in the future.

Responsibilities and Duties -Graduate Trading Application Support (FIX, UNIX, SQL, Spanish Speaking)

• Responsible, along with other operational team members, for the day-to-day running and maintenance of the companies platforms.
• Providing first line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person.
• Maintain a high degree of customer service for all support queries
• Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation
• Maintain security reference data for the admissions/withdrawals/amends/edits of securities across all platforms.
• Maintain and enhance knowledge base and documentation.
• Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms
• Raise and deploy changes to support the day to day running of multiple exchange platforms.
• Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified
• Ensure processes are streamlined
• Ensure process maps are followed to reduce risk.
• Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development.

Required Skills/Experience
Essential

• Candidates must be fluent in Spanish and English
• Ideally but not a must: Degree level qualification and/or 0-12 months of experience
• Proficient with Microsoft Excel and other Microsoft Office products
• Ideally but not a must:Prior experience in operation or technical support role
• Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience
• Confidence to take inbound calls and make outbound calls
• Ideally but not a must: Experience with FIX Protocol but not a must
• Ideally but not a must: Exposure to UK and EU equity markets including understanding of trade lifecycle
• Ideally but not a must:Ability to write SQL queries and a strong understanding of relational databases
• Ideally but not a must: Experience using Unix/Linux servers
• Ideally but not a must: Previous use of GIT version control or similar
• Ideally but not a must: Scripting experience e.g. bash/shell, python or similar

Desirable

• Experience with Binary Protocols
• Dashboard creation in Grafana
• Previous experience with Atlassian product suite
• Basic networking concepts and troubleshooting TCP/UDP, telnet, IP, Ports etc

Personal Characteristics

• Effective communicator
• Attention to detail, numerate, self-motivated
• Excellent team player, able to work on own initiative
• Interest in financial markets and the requirements to operate effectively in a highly regulated environment

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