Senior Digital Experience Analyst

Miejsce pracy: Kraków

Your responsibilities

Product Management:

• Create and manage Adobe Analytics configurations, including dimensions, metrics, and event tracking to capture success metrics

• Drive exploratory data analysis that marries qualitative assessment/research with quantitative supporting findings

• Create and customize Qlik reports and dashboards to effectively communicate insights to stakeholders

• Analyze and interpret Adobe Analytics data to identify trends, patterns, and opportunities for improving the digital client experience

• Stay up-to-date with the latest Adobe Analytics features and best practices, and implement them as appropriate

• Partner with product management, relationship and client service stakeholders to identify critical metrics and build & support dashboards that deliver actionable insights

• Perform ad hoc analysis to validate hypotheses, answer business questions and support data-driven decision-making

• Join multiple data sources to provide a holistic view of the customer journey

• Explore innovative ways to search for relevant patterns, trends, and relationships amongst large data volumes that unearth unique insights

​ Project Management:

• Manage projects and/or workstreams, applying project management processes to administer, organize, monitor, and control project activities.

• Liaise with project stakeholders, confirming project scope and deliverables

• Coordinate and manage project tasks and deliverables

• Administer project activities such as coordinating meetings, preparing documents and capturing action items

Track and report project progress and risks to program management administrators

Leadership:

• Actively participate in meetings, stakeholder workshops, training sessions and product demonstrations

• Take a collaborative approach to problem solving, developing a non-hierarchical culture of transparency, empathy, and trust

• Model inclusive behaviors that demonstrate commitment to a workplace that values diversity of thought, background, and perspective

Our requirements

• Bachelor’s degree, relevant project or product management certifications a plus
• 5+ years of business and technical experience with measuring digital engagement utilizing analytics tools (Adobe Analytics, Google Analytics)
• Proven expertise in configuring and managing Usage Analytics platforms, including tag management, event tracking, custom dimensions, and data
• Proven experience with BI tools such as Qlik, Tableau or Power BI
• Strong analytical and problem-solving skills
• Ability to identify trends, patterns, and opportunities
• Ability to translate complex data into digestible insights
• Excellent verbal and written communication skills, including notable relationship building skills
• Capable of leading meetings of peers, superiors & subordinates and negotiate for desired outcomes
• Collaborative and empathetic approach to engaging in a cross functional and globally diverse environment
• Understanding of limitations and controls required by data privacy regulations and firm ethics

Optional

• Data analytics or data science certifications or course completions
• Proficiency with MS Office applications such as Word, Excel and PowerPoint. Experience with Access a plus
• Experience with Agile tools including Jira and Confluence
• Familiarity with front-end programming languages such as Java

What we offer

• 2 additional days added to your holiday calendar for Culture Celebration and Community Service
• Private medical care for you and your family
• Life Insurance
• Hybrid Working Opportunities
• Professional trainings and qualification support
• Thrive Wellbeing Program
• Online benefit platform

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• integration events
• employee referral program
• charity initiatives
• extra leave

Role

Brown Brothers Harriman is seeking a Digital Experience Analyst to join the Digital product team in our Krakow office and lead the usage analytics discipline. As the team’s usage analytics expert, the analyst will lead and participate in creating the best possible user experience on the portal, from defining and implementing measurement strategies that align with business objectives to delivering interactive BI dashboards highlighting user behaviors. Utilizing tools including Adobe Analytics and Qlik, the analyst will maintain and configure usage tracking mechanisms, validate results, develop business analytical dashboards and identify trends and actionable observations. Under the direction of the Product Head, the analyst will establish a program roadmap, manage priorities, collaborate with stakeholders on defining success metrics and partner with technologists for implementation.

As a Lead Business Analyst in our Digital product team, this role engages with the entire product lifecycle including: discovery, ideation, prototyping, usability, implementation, adoption and feedback. Additionally, the analyst will have exposure to and collaborate with: relationship management, client service, voice of client, product and technology organization stakeholders.

Our team thrives on collaboration, creativity and innovation. The analyst will complement data science related responsibilities with ideation and exploration driven by engagement with users, stakeholders and insights surface through the usage analytics program.

What You Can Expect At BBH

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

Brown Brothers Harriman

Brown Brothers Harriman (BBH) is a privately-held financial institution and has been a thought leader and solutions provider for over 200 years. We serve the most sophisticated individuals and institutions with award-winning expertise in Investment Management, Private Banking, and Investor Services. Our 5,000 colleagues operate from 17 cities throughout North America, Europe and Asia.

BBH is committed to diversity, innovation and globalization. Our culture is driven by our goal to provide the best solutions and services to our clients and each other. Our Partnership structure creates a flat organization that promotes collaboration across all business lines. We believe that diverse ideas and the ability to come together globally across groups and borders are a competitive advantage. In order for all our teams to excel, members must trust each other and feel comfortable providing honest input from all perspectives.

This openness sparks innovation and agility, which adds to the entrepreneurial spirit and provides many more career opportunities for our staff. We are a group of high-performing, dedicated and caring professionals who believe that working together is the foundation for superior client service excellence.

As a BBH professional, your career path is yours to define. We take pride in our ability to retain our best employees. We help them manage their careers by moving top performers to new areas of BBH where their talents will make the greatest contribution. As soon as you walk through the doors at BBH, we provide you with the tools to help you succeed and grow your career.

Location: Kraków, PL

Posted Date: 10/17/2024