Allergen Compliance Manager

We have a fantastic opportunity for an Allergen Compliance Manager to join us here at Elior!

Are you passionate about food safety and compliance? Join us, and be at the forefront of ensuring allergen safety across our sites. You'll lead audits, coach teams, and implement best practices to protect our customers and drive a culture where allergen management is a top priority. If you're ready to make a real impact in food service, we want to hear from you!

This is a field-based role with a requirement to be in the business, at our sites, 4 days a week - Company car/allowance provided

In this new and important role, the focus will be on auditing and coaching the business on allergen best practices. This role will help elevate the importance the business places on the proactive management of allergens, drive compliance and awareness across the business, and develop a culture where allergen management and compliance is fundamental at all levels.

Key Responsibilities

• Carry out regular audits/spot checks of allergen activities (menu development through to service to customer) with our Site Managers. As necessary write an action plan and implement immediate corrective actions. Report back to Operational Directors. Follow up and ensure that action plans are completed and closed out.
• Carry our site-based coaching on allergen best practices where site audit findings are below Company standards.
• Ensure there is a site allergen Self-Assessment Process in place, that self-assessments are carried out, and that we drive 100% completion and greater awareness and ownership.
• Feedback to central teams (Safety & Wellbeing / Food Team) on what works/does not work from an allergen management/policy perspective in our sites, so working practises can be adapted and improved.
• Review monthly training compliance data, and discuss with operational teams to drive completion rates across the business.
• Develop a monthly reporting framework on allergen practices across the business which summarises the month's activity/findings so improvements can be taken on allergen policy and best practices.
• Support the Safety and Wellbeing team in reviewing allergen training materials to ensure up-to-date and to drive 100% compliance across the business.
• Develop and implement an 'Allergen Champion' framework to drive best practices and knowledge on allergen management across the business.
• Develop customer service standards/signage in dealing with allergen queries or questions from customers, so colleagues are better equipped and confident to deal with customer queries.

Working Pattern: Monday to Friday - 37.5 hours a week - Hybrid working

In this role:

• Proven experience in a food service operation at a management level.
• Experience in reviewing/auditing practices within a multi-site business.
• Experience in training/coaching teams and the transfer of knowledge.
• A strong understanding of allergen legislation and best practices.
• A strong communicator, highly organised with detailed follow-up skills.

With this being a field-based role, we are accepting applications from all UK locations. You must hold a full UK driving licence

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

We are offering up to £50,000 DOE plus a company car & 15% KPI performance bonus

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:

• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Hybrid Working Model: Collaborate & innovate in the office three days a week while enjoying focused work-from-home days
• Holiday Allowance: Relax & recharge with 33 days of holiday (including bank holidays)
• Additional Holiday Purchase Option: Customise your time off by purchasing extra holidays
• Family Leave: Prioritise family commitments with flexible leave options
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work
• Healthcare cover

Big Enough for Growth, Small Enough to Connect:

• Opportunities for career progression while developing a close-knit community

Supporting You Through Life's Ups & Downs:

• Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:

• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle to work scheme

Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 85% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality

Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.

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