Senior Delivery Manager - Ad Sales

Role: Sr. Delivery Manager - Ad Sales

Principal Responsibilities

• Manage the overall performance and governance of the Statements of Work (together with Vendor Account Manager)
• Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases
• Establish the Service Provider infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Coordinate with Airbnb as needed. Install all Service delivery processes and Service Level reporting mechanisms
• Provide exceptional people management, mentorship and career development to members of your team, including managers and reps, achieve low attrition levels and high employee engagement
• Drive Operations teams to deliver continuous improvement and productivity/quality gains
• Flag and escalate business risks timely to client
• Analyzing data to identify trends in customer needs or behavior patterns that may require changes to business processes
• Developing and implementing new processes or procedures to improve efficiency or quality of service
• Coordinating with other departments such as marketing, sales, or human resources to ensure that customers receive appropriate attention
• Conducting regular meetings with clients to ensure satisfaction with service standards

Critical Skills Required

• Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast paced environment, able to deal with rapid change and ambiguity
• Strategic thinker with strong analytical and problem-solving skills
• Very strong level of English, both written and verbal
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members
• Adaptable and energized by a fast-paced environment
• University Graduate or above
• 14+ years of experience in operations in Social Media industry
• 7+ years of people management experience, including managing leaders, and a strong desire to develop team members