Deputy Customer Operations Manager - Live Bingo

Reporting into the Customer Operations Manager - Live Bingo & Chat Stars, you will work as part of a dynamic customer operations team responsible for the delivery of the live bingo operation for our Omni-channel business for online and our retail clubs.

As Deputy Manager you'll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, Live Bingo Standards and expectations, and a culture of exceptional customer service.

Your knowledge and experience

• Previous experience of managing a team in a face-to-face customer service role, ideally within a bingo, leisure, hospitality, or retail environment
• Previous experience of working within a gaming environment
• Evidence of being able to create, manage and drive new Initiatives through others.
• Has presence and impact within groups.
• Self-aware and welcomes constructive feedback.
• Committed to your own and other's development.
• Ability to multi-task and effectively operate in a dynamic, constantly evolving environment.
• A track record of delivering high levels of customer service & KPI delivery.
• Strong customer focus with service values & team principles.
• Brings business awareness to decision making.
• Understanding of KPI's that may affect the commerciality of the business.
• A relentless focus upon customer service standards with strong attention to detail

Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to:

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• My Eva – an online financial expert to help with any money-related matters
• Buzz Brights Apprenticeships including – Customer Service Level 3
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Pension Scheme

Your skills:

• Ability to work in a dynamic and agile way and deliver on deadlines
• A keen eye on attention to detail when delivering outputs of work
• Strong communication skills, written, spoken and visual for our internal teams and customer user experience
• Not afraid to explore out of the box thinking to deliver a better customer user experience
• Able to adapt quickly to changing demands.
• An enthusiastic self-starter who identifies opportunities

For more onformation please see attached job description and apply today!

#BB1

AMRT1_UKCT