Customer Experience Team Manager

Customer Experience Team Manager

Salary: £36,000.00 - £40,000.00

Hours: 37.5

Location: Leicester (Syston) - Hybrid Working

Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.

Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers

How you’ll power our business as an Customer Experience Team Manager

Reporting to the Head of customer experience, the purpose of this role is to lead a team to deliver individual and team quantitative and qualitative performance targets, driving performance through excellent customer service, identifying opportunities to add value to the business through both sales and service of our Bottled gas and bulk clients.

Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.

What we’ll need from you

• Experience as a team manager in a contact centre environment

• Proven time and people management skills

• Proven experience of people development

• Excellent interpersonal and problem solving skills

• Strong team player

• Ability to balance business needs with the customers needs

• Will posses expertise in all customer service related duties

• Self motivated and ability to motivate others

• Positive change management experience

• Challenges the norm

• Proactive problem solving mentality

• Flexible approach to work

• Experience in recruitment

What you’ll get from us

You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive.

• 25 days holiday plus statutory, and opportunity to buy 5 additional days
• Pension with 5% contribution from us
• Life assurance up to 4 times salary.
• Opt-in Health Cash plan worth up to £900 per year
• Discounted gym membership
• Fully funded eye test and contribution towards glasses
• Annual flu vaccination
• Discounts at 900 retailers
• Enhanced maternity/paternity benefits
• Training opportunities
• Employee Assistance Programme with 24/7 helpline
• 1 volunteering day off every year
• Monthly employee recognition awards

Flogas: Powered by people

At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.

Doing right by everyone

People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.