Fonada - Senior Business Analyst - AI Domain

Role Title : Senior Business Analyst - AI Domain (CPaaS Industry) Role Vertical : IT Years of Experience : 6 - 9 years in CPaaS or related industry Base Location : Sector-125, Noida Industry : Telecom Preferred Industry : Open Minimum Qualification : Graduate in IT or Computer Science Company Overview : We are a leading Communications Platform as a Service (CPaaS) provider, enabling businesses to leverage cutting-edge communication technologies. As we continue to expand and innovate, we are seeking an experienced Business Analyst with domain expertise in Artificial Intelligence (AI) to help us build AI-powered products and solutions in the CPaaS space. Job Description : As a Senior Business Analyst specializing in AI for CPaaS, you will play a critical role in shaping the development of our AI-driven products and services. You will work closely with product development, engineering, and business teams to define requirements, identify market trends, and ensure the successful launch of innovative AI-based solutions. Your deep knowledge of the AI landscape will help us stay ahead in this rapidly evolving industry. Responsibilities : AI Product Development : - Collaborate with cross-functional teams to define the roadmap for AI-powered features in our CPaaS offerings, such as AI-backed contact centers, conversational bots, predictive analytics, and sentiment analysis tools. Market Research & Analysis : - Conduct in-depth research on emerging AI technologies and trends, providing insights into how these can be applied to enhance our CPaaS products. Requirement Gathering : - Liaise with key stakeholders to gather business and technical requirements for AI product development, translating business needs into technical specifications. Competitive Analysis : - Analyze the competitive landscape within both the AI and CPaaS industries, identifying gaps and opportunities for new product launches or feature enhancements. Data-Driven Insights : - Use data analysis tools to gather insights on user behavior, product performance, and market adoption, informing product improvements and AI model optimizations. Pre-Sales & Client Engagement : - Support pre-sales teams by providing AI product expertise and ensuring customers understand the value and application of AI features within our CPaaS platform. Product Launch Support : - Work with marketing and technical teams to ensure smooth product launches, helping develop go-to-market strategies and ensuring all AI-related products meet market needs. Documentation & Communication : - Create detailed product documentation, including business use cases, technical specifications, and process flows, ensuring clarity for both internal and external stakeholders. Innovation Leadership : - Serve as the AI thought leader within the organization, keeping teams informed of AI advancements, launches, and potential opportunities in the CPaaS space. Requirements : - Bachelor's or master's degree in computer science, Data Science, Business Administration, or a related field. - 10 years of experience as a Business Analyst or Domain Expert, with a focus on AI products and technologies. - In-depth knowledge of the CPaaS industry and a strong understanding of AI applications within communications platforms (e., AI-driven IVR, chatbots, sentiment analysis, and virtual assistants). - Proven track record of successful AI product development and product lifecycle management, from ideation to launch. - Strong understanding of emerging AI technologies, such as machine learning (ML), natural language processing (NLP), deep learning, and their real-world applications in the CPaaS ecosystem. - Hands-on experience with AI tools and platforms, such as Google AI, AWS AI/ML, Microsoft Azure AI, and open-source AI libraries. - Strong analytical skills and the ability to translate complex data and AI models into actionable business strategies. - Excellent communication skills with the ability to work effectively across teams and present AI concepts to both technical and non-technical stakeholders. - Experience in market research, competitive analysis, and identifying product opportunities within AI and CPaaS. Preferred Skills : - Knowledge of cloud-based communication solutions (SMS, Voice, IVR, OBD) and how AI enhances these services. - Strong project management skills with the ability to work on multiple projects and meet deadlines. - Experience working with agile methodologies and familiarity with tools like Jira, Confluence, or similar. - Prior experience collaborating with product, engineering, and marketing teams in a fast-paced technology environment. What We Offer : - A dynamic and innovative work environment focused on cutting-edge technologies in the AI and CPaaS space. - Competitive salary and performance-based incentives. - Opportunities for career growth and development. - Exposure to industry-leading AI and communications technologies. - Flexible working hours and a collaborative culture (ref:hirist.tech)

Location: noida, IN

Posted Date: 10/25/2024