Customer Success Agent

Role Overview

Our client is looking for a dedicated Customer Success Agent to join their dynamic customer service team. The Customer Success Agent will be the first point of contact for customers, offering assistance across various channels including phone, email, live chat, and social media platforms. The ideal candidate is passionate about delivering outstanding customer service and enjoys problem-solving in a fast-paced environment.

Responsibilities

• Handling customer inquiries via multiple communication platforms
• Managing online store customer service
• Providing technical support across a wide range of products
• Monitoring and maintaining service quality standards
• Assisting with any ad-hoc tasks as required

Requirements

• Minimum 2 years of experience in customer service (office or call centre)
• Strong communication and active listening skills
• Proven ability to handle complaints professionally and maintain calm under pressure
• Experience using CRM tools (Zendesk preferred)
• Ability to multitask and maintain high attention to detail
• A team player with a desire to help others

Benefits

• 25 days annual leave plus bank holidays
• Competitive salary and pension contributions
• Private healthcare from day one
• Employee discounts

This role combines office-based work (3 days in the office) with remote working (2 days from home).