Practice Manager

Practice Manager

Location: North London

Salary: £35,000 - £40,000

COREcruitment is working with a multi-site dental practice! They are recruiting for a Practice Manager plays a pivotal role in the efficient and smooth running of the dental practice, ensuring high standards of patient care, operational efficiency, and team management. You will oversee the day-to-day management of the clinic, ensuring compliance with relevant regulations and managing both the clinical and administrative teams.

As a key member of the leadership team, you will be responsible for driving business growth, improving processes, and ensuring a high standard of customer service.

Key Responsibilities:

Operational Management:

• Oversee the daily operations of the practice, ensuring it runs efficiently and effectively.

• Implement and manage systems to ensure the smooth scheduling of appointments and patient care.

• Monitor and manage practice resources, including dental supplies and equipment.

• Ensure the clinic complies with all health and safety regulations, as well as CQC standards.

Financial Management:

• Manage the practice's budget, including tracking income, expenses, and financial performance.

• Prepare financial reports for senior management and ensure proper billing and invoicing systems are in place.

• Oversee payroll, banking, and invoicing activities, liaising with external accountants as needed.

Team Leadership and HR:

• Lead and manage a team of dental professionals and administrative staff.

• Oversee recruitment, training, and performance management for the team.

• Create and maintain staff schedules, ensuring appropriate coverage during all operating hours.

• Conduct regular team meetings, ensuring clear communication of practice goals and updates.

• Promote a positive working environment and handle any HR-related issues.

Patient Care and Customer Service:

• Ensure the highest level of patient care and satisfaction by maintaining professional standards and addressing any patient concerns.

• Act as a point of contact for escalated patient issues or complaints and ensure they are resolved efficiently.

• Promote the practice’s services to enhance patient retention and attract new clients.

Compliance and Risk Management:

• Ensure compliance with relevant regulatory bodies (e.g., CQC, GDC) and industry standards.

• Oversee infection control procedures and health and safety compliance.

• Maintain accurate and up-to-date patient records in line with data protection regulations (GDPR).

Business Development and Marketing:

• Identify opportunities for business growth and work with the senior management team to implement strategies.

• Oversee the marketing activities for the practice, including social media, advertising, and patient communications.

• Manage the patient recall system and encourage patient engagement and referrals.

Technology and System Management:

• Oversee the use of practice management software and systems (e.g., R4, SOE) to ensure they are fully utilised, and staff are trained.

• Implement technological solutions to streamline processes and improve efficiency.

Qualifications:

• Degree in business management, healthcare management, or a related field (preferred).

• Relevant experience in a similar role, preferably within the dental or healthcare sector.

Experience and Knowledge:

• Proven experience managing a busy dental practice, healthcare setting, or similar environment.

• Strong understanding of regulatory compliance, including CQC requirements, GDPR, and health and safety standards.

• Experience in financial management, including budgeting and profit & loss management.

• Knowledge of dental practice software and patient management systems (e.g., R4, SOE).

Skills and Competencies:

• Excellent leadership and team management skills.

• Strong organizational and multitasking abilities.

• Outstanding communication and interpersonal skills, both verbal and written.

• Financial acumen and the ability to interpret financial data and reports.

• High level of professionalism and the ability to maintain confidentiality.

• Strong problem-solving skills and the ability to make decisions in a fast-paced environment.

• Ability to manage time efficiently and meet deadlines.

Desirable:

• Experience in marketing and business development.

• Knowledge of HR procedures and employment law.

Salary and Benefits:

• Salary: £35,000 - £40,000, based on experience.

• Hours: Monday to Friday (occasional weekend work may be required).

Benefits:

• Pension scheme

• CPD and training opportunities

• Performance-based bonuses

• Employee discounts on dental treatments

If you are keen to discuss the details further, please apply today or send your cv to Sophie@corecruitment.com