Student Information Support Officer

Company: Victoria College of Arts and Design

Position: Student Information Support Officer

Location: ON-SITE, London Borough and Harbour Exchange Campuses

Salary: £26,000 - £29,000

Hours: Full Time, 9am – 5pm OR 1:30pm – 9:30pm, Monday-Friday. Occasional weekend and evening work required.

Department: Student Services

Reporting to: Student Information and Support Lead

About us

Victoria College of Arts and Design provides higher education teaching and learning in the arts, design, creative industries and business fields. Our goal is to guide and support our students on their journey to becoming successful individuals and citizens. We strive to offer the best services and resources available to ensure that our students are well-prepared for graduate-level employment within the creative industries or any other aspect of the world of work. From enrolment to graduation, we are dedicated to nurturing our students' growth, fostering their creative and critical skills and equipping them with the confidence and abilities needed to excel in a professional environment. Whether through the dedication of our lecturers and support staff, VCAD's outstanding facilities, or our network of industry connections, Victoria College of Arts and Design is committed to helping and mentoring our students so that they achieve their personal goals and build themselves sustainable and fulfilling careers.

Position Overview

VCAD is seeking a Student Information and Support Officer to join our London campuses: located at London Borough and London Harbour Exchange – South Quay.

The successful candidate will be part of the team providing high-quality support to our students throughout their academic journey. The role requires an individual with excellent communication and organisational skills, who can work effectively in a fast-paced environment. The role holder will help students navigate academic, personal and career-related challenges, ensuring their university experience is fulfilling and successful. The role holder will be instrumental in fostering a positive, supportive environment that enables our students to excel

Responsibilities

• Provide personalised support to students in areas such as academic progress, personal matters and career development.

• Serve as the primary point of contact for student enquiries via email, phone and in-person.

• Ensure compliance with the university policies and procedures when responding to student needs.

• Managing student attendance and absences as per the university policies

• Collaborate with academic and administrative staff to identify and address student concerns and provide feedback on academic progress.

• Maintain and update student records, ensuring accuracy and confidentiality.

• Provide regular and accurate reports to VCAD and our partner universities.

• Organise and facilitate events and workshops to promote student engagement and enhance the student experience.

• Monitor student attendance, academic progress and behaviour, intervening, when necessary, to ensure student success.

• Support administrative processes including enrolment, withdrawals, and reporting.

• Contribute to the continuous improvement of student information and support services.

• Provide support for any other associated duties as requested by the Team leader or Head of Student Experience and Outcome.

Requirements

• Bachelor's degree in a relevant field.

• Proven experience in student services or similar role in higher or further education, with a strong understanding of the academic and personal challenges students face.

• Excellent interpersonal, communication and organisational skills.

• Ability to manage competing priorities in a fast-paced environment.

• Understanding of the challenges faced by students in higher education, with the ability to offer tailored support.

• Strong IT skills, including proficiency in Microsoft Office.

• Flexibility to work evenings and weekends as and when needed.

Personal Attributes

• Empathetic and approachable, with the ability to connect with students from diverse backgrounds.

• Proactive problem-solving and decision-making abilities.

• A genuine commitment to student success and well-being.

Benefits

• Annual leave (5.6 weeks) + bank holidays.
• Workplace pension scheme.
• Company Sick Policy (from January 2025).
• Statutory Sick Pay (SSP) (until December 2024).
• Statutory maternity/paternity pays.
• Career development opportunities
• Training and self-development opportunities.
• Gym membership discounts
• Retail discount schemes
• Cinema discounts
• Grocery discounts
• Cycle to work
• Investing and savings opportunities
• Financial wellbeing – personal debt advise.
• Financial wellbeing education
• My Mind Pal (mental fitness)

If you are passionate about supporting students in their academic journey and have the skills and experience required for this role, we encourage you to apply.

Join our team at Victoria College of Arts and Design and help make a positive impact on the lives and futures of our students.