Customer Service Administrator, £28000, North Finchley

Customer Service Administrator – Case Handler – £28,000 per annum pro rata – North London

Do you possess previous experience in a corporate and/or customer service role? Do you have great administration and IT skills? If so, we have an exciting opportunity for you. Dr Grange and Associates (DGA) provide psychological services in a range of sectors. The successful applicant will play a core role in the functioning of the company. Plenty of support and training will be provided where needed. The Case Handler duties include a range of activities such as liaising with psychologists and customers, logging enquiries, and managing cases using our bespoke database system.The role is open to applicants from a range of backgrounds to include someone with great customer service skills and/or a telesales background, or a new graduate with interest in playing a role in growing a company. We have a lovely team with plenty of benefits to include work from home Thursdays, parking where needed and scope for flexible working.

Interviews to take place on 4th and 5th November.

Key Responsibilities:

The key responsibilities of a Case Handler include, but are not limited to:

• Customer service/case handling work closely with psychologists and customers
• Dealing efficiently with general admin tasks and updating information via the database
• Preparing and following up on all leads, enquiries and quotes (via telephone, online, email).
• Handling and sending confidential documents
• Preparing for and taking part in training days for the experts
• Any other reasonable tasks as agreed with your line manager

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking
• Sick pay
• Transport links
• Work from home

Schedule:

• Monday to Friday