Resident Assistant

Resident Experience Co-ordinator - Sheffield, UK

Part Time 20 hrs 3 days per week - Weekdays and Weekends

We are Centrick—a team of driven property experts united by a simple goal: to make customers’ lives better every day. With a growing national presence, we manage buildings and estates of all shapes and sizes, ensuring residents enjoy a peaceful and secure home.

We're all about people—professional, friendly, and always up for working closely with our teams, clients, and customers. Every step we take is about building up our people or enhancing our business. That’s why we reinvest our profits back into our team, cutting-edge tech, and the future of Centrick!

We take pride in the service we provide as well as building a collaborative culture internally.

So, who are we looking for?

Someone looking for a part-time role in an exciting new site, working closely with the Resident Experience Manager to deliver outstanding customer service.

You will be a confident customer service-led individual, who understands how to deliver exceptional service. You will know how to create a welcoming and inclusive environment for all residents and have the ability to address concerns and prioritise your day’s events.

You will champion maintaining high standards; this will apply to the site presentation, customer communication, resident safety and having some kn owledge of managing maintenance and repair activities.

You may come from a residential, lettings or hospitality background and may be looking for a more customer-focused role, which incorporates events, property and customer-first experiences.

And what will you be doing?

No two days are the same, but the below gives you a flavour of some of the tasks you’d typically be involved with. Even if you can’t tick everything off from the list below but think you’ve got what it takes, we’d be keen for you to apply:

• Managing warm leads and requests for viewings and organising lettings
• Registering applications, referencing prospective tenants, checking ID and running immigration / Right-to-Rent checks
• Negotiating move-in dates and ensuring the property is up to standard beforehand. Ensuring that any issues are resolved swiftly and before date of check-in
• Negotiating tenancy renewals and rent increases
• Ensure all legislation is met before each let - EPC, legionnaires, gas safety, electrical safety, smoke and monoxide detector
• Be part of planning and organising community events and activities that cater to the diverse interests and needs of the residents
• Act as the primary point of contact for residents regarding inquiries, concerns and feedback. Dealing with telephone, email and face to face enquiries on a day-to-day basis.
• Oversee the use and maintenance of community amenities such as the gym, common areas and recreational facilities
• Re-let marketing activities, including listing the property on the relevant portals, arranging and conducting viewings and negotiating offers
• Undertake re-let check-in inventory, check-out inspections and both interim property and site inspections
• Manage post and parcel strategies for residents, including the use of digital parcel facilities
• Maintaining the property and ensuring regular building upkeep, addressing tenant complaints, liaising with contractors to arrange regular service visits and adhoc repairs

What’s in it for you?

We’ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.

• Health and Wellbeing: We all know how important health is, and sometimes a little extra support can make a big difference. With Medicash, you can access a virtual GP service, get help with alternative therapies or claim back optical or dental expenses, ensuring your health and well-being are always a priority.
• Rest and Adventure: Enjoy 25 days (Pro Rata) of holiday allowance plus bank holidays! Whether you need to rest and recharge or seek new adventures like storming up a mountain, we want you to have the time to do what thrills you.
• Future Security: National surveys show that pensions are a top priority for employees. That’s why we offer an enhanced pension scheme with a 5% match after a year, helping you secure your future.
• Celebrate Your Day: Take an extra day off on us for your birthday! Celebrate with a spa day, an extra-long weekend, or simply spend time with your favourite people knowing you have an extra day of annual leave.
• Looking After You: Company sick pay increases with your length of service, because your wellbeing matters to us.
• Investing in Your Skills: We support your growth and development with study support, helping you invest in your skills and future, whether that’s gaining your professional membership or taking a course that will help you with your role. We even have a physical academy here, dedicated to developing your skills.
• Your Wellbeing Matters: We understand the importance of mental health and its impact on your overall wellbeing. That's why we offer 24/7 mental health support and complementary counselling sessions. Additionally, we've created a dedicated space called the Zen Den where you can take a break, pray or just have time to regroup.
• Giving Back: We believe in community and giving back. Enjoy one volunteering day for charity, allowing you to make a difference in a cause you care about.
• Perkbox: We love this interact platform which allows us to recognise peers and receive monthly rewards which we can use in a multitude of ways, from a cheeky mid week Nandos, a shopping spree or health-focused rewards! It’s your choice how you spend your monthly perks.

At Centrick inclusivity and diversity aren't just words to us—they're the core of who we are! We’re all about building a team that celebrates every background and story, so our hiring process is all about welcoming people from all walks of life. We want every candidate to feel valued, respected and supported every step of the way.

We are all unique and we want to help you shine during the interview process. If there’s anything we can do to make you more comfortable or confident, just let us know. We're here to help you show off your best self!