Marine Claims Handler

Gallagher isn't just a company; it's a global community driven by shared values and an unyielding commitment to excellence. With over 52,000 passionate professionals, we are the architects of the future, designing customized solutions to protect businesses and fuel their extraordinary growth. As a member of our team, you'll experience empowerment, creativity, and the exhilarating journey of making a real difference in the lives of our clients. Join us and become part of a story that transforms aspirations into reality.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are seeking a dedicated and experienced Marine Claims Handler to join our dynamic team. In this role, you will manage a portfolio of marine claims, including cargo, hull, and liability, from notification to settlement. You will provide excellent customer service and technical expertise to clients, brokers, and underwriters, and contribute to the development and improvement of the marine claims function and processes.

• Investigate, negotiate, and resolve marine claims in accordance with policy terms and conditions, best practices, and service standards.
• Maintain accurate and timely records of claims data, correspondence, and financial transactions in the claims system.
• Communicate effectively and professionally with internal and external stakeholders, such as clients, brokers, underwriters, surveyors, lawyers, and regulators.
• Monitor and manage claims reserves, payments, and recoveries, ensuring compliance with internal and external guidelines and regulations.
• Identify and report on trends, issues, and opportunities related to marine claims, and propose solutions and recommendations.
• Participate in claims audits, reviews, and training, and provide feedback and support to colleagues and managers.
• Stay abreast of market developments, legal updates, and industry best practices in marine claims.

• Minimum of 3 years of experience in handling marine claims, preferably in an insurance company or a broker.
• Relevant professional qualification, such as CII, ACII, or AMIM, or working towards one.
• Sound knowledge of marine insurance products, policies, and markets.
• Strong analytical and problem-solving ability, with attention to detail and accuracy.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse stakeholders.
• High level of customer service orientation, with a focus on delivering quality and timely outcomes.
• Self-motivated and proactive attitude, with the ability to work independently and as part of a team.
• Flexible and adaptable approach, with the ability to cope with changing priorities and deadlines.
• Proficient in using MS Office applications and claims systems.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.