Membership Manager

Job Titles: Membership Manager

Location: Office/Hybrid (office as agreed)

Reporting To: Chief Executive Officer

Line Reports: up to 5 (Inc. Membership Registrar, Chartership Administrator, Membership Officer)

Contract Type: Full Time - 5 days per week - permanent contract Salary: £30,000 - £40,000*

Holiday Entitlement: 33 Days, inclusive of bank holidays

Employment is subject to achieving a successful DBS check (Standard or Enhanced)

1. About The Security Institute

The Security Institutes vision is to be recognised as the leading professional body for security; with a mission to inspire, inform and influence professional excellence for the benefit of our members, the security community and wider society. We are committed to providing an exceptional membership experience, with aims to:

- Provide lifelong learning, professional development and qualification in security.

- Recognise competence through peer review and validation of our members.

- Support networking and the exchange of knowledge, information, and best practice.

- Promote standards and ethics and make a valuable contribution to society through innovation.

- Collaborate with government, academic bodies, and other organisations to influence policy.

- Enhance the reputation and understanding of the security discipline, providing a powerful unifying voice.

Since we launched in 1999, we have strived to promote the highest possible standards of integrity and professional competence in the security industry. We have become the UK's largest professional institution offering professional memberships to 5,000 security professionals.

Driven by our vision and aims, we are a forward-thinking organisation with the drive to grow to be the leading voice for security professionals. We value teamwork, and our members voices and we seek these opinions to help us deliver our aims to the highest possible standard.

2. Scope and purpose of the role

This is an exciting and unique opportunity to join The Security Institute at an important phase of its growth and development.

The Membership Manager is a key role within The Security Institute team, reporting to the Chief Executive Officer. The purpose of the role is to oversee two important departments within the Institute, namely Membership and Chartership. You will play an important part in shaping our membership services and offer which will increase the income to the organization and awareness for our brand.

You will work closely with the Institutes leadership, managers, and officers to develop and deliver high quality services.

3. About you

You will be a self-driven and output focused experienced manager, with an understanding and passion for improving our services and extending our reach.

You will be agile, capable of absorbing key information quickly and efficiently and be confident in managing a wide ranging and fluctuating workload.

4. Main duties and responsibilities (not necessarily in priority order)

• To lead on the membership recruitment, retention, renewals and liaison with existing members.
• To engage with members to shape and improve the member value proposition to maximise recruitment and retention, understanding what they value and how else the organisation can support them
• To analyse membership data, trends, market research, intelligence and member feedback to develop engaging, accessible, relevant and fit for purpose products and services to support membership learning and development
• To project manage and coordinate the delivery of the planned membership engagement activities
• To assist in the recruitment and retention of volunteers from our membership to join and contribute to the work of Institute.
• To develop and to oversee the effective delivery of the membership and chartership plan with the core aims of building our brand, expanding our reach, and supporting our growth.
• To ensure that members of all levels have a good experience through the whole of the membership journey, from application to offboarding.
• To ensure that the membership service is of good quality and high value and that the proposition is recognised as good value.
• To ensure that we have effective systems and processes for membership and chartership life cycle.
• To participate in events and conferences to promote membership and the work of the organisation.
• To oversee the effective running of special interest groups ensuring they are supported by Head Office and add value to our membership proposition.
• To provide content to the Marketing & Comms team to keep our internal and external communications up to date.
• To negotiate partnerships and sponsorship with external parties working in collaboration with the CEO and partnership colleagues.
• To line manage all line reports effectively ensuring that they have clear objectives aligned to our organisation strategy/plans.
• To support line reports and colleagues as required to ensure that we work as a collective team to achieve the organisations mission and a positive work culture.
• To ensure that appropriate records are maintained in the correct system in accordance with our internal policies.
• To ensure there is cohesive and aligned work with colleagues within the organization.
• To prepare reports as required for the Chief Executive and/or Board of Directors
• To comply with data protection legislation and act responsibly on matters of data disclosure both internally and to third parties
• To build positive working relationships both with internal colleagues and externally with stakeholders
• To represent the Institute in a professional manner and to always act in a manner which will not damage its reputation.
• To undertake any reasonable activities that may arise in support of colleagues and the Institute

5. Essential

• Experience of working in a membership organisation.
• Experience of line management, providing direction to a team and developing people in their roles
• Knowledge of the membership lifecycle
• Experience of analysing data, interpreting results and presenting evidence-based decision making
• Ability to use own initiative, independently and as part of a team.
• Ability to manage own and other conflicting priorities while meeting deadlines
• Strong relationship-building and networking skills, able to represent The Institute in a positive and professional way.
• Excellent written and verbal communication skills
• Highly organised, with excellent attention to detail
• Excellent project and time management skills and able to manage multiple projects.
• Knowledge of event organisation and management
• Ability to work positively in a high performing team with a commitment to creating a positive work culture
• Highly competent in using the Microsoft Office 365 suite and a CRM
• Capacity and willingness to travel on occasion throughout the UK, including overnight stays.
• Evidence of the right to work in the UK.

6. Desirable

• Educated to degree level or a professional qualification in management/membership
• Knowledge of the security industry
• Experience of reporting into a Board
• Experience of working to income generation targets
• Experience of developing a business plan
• Experience of commissioning work and managing external contracts
• Experience of developing and delivering presentations and/or training

7. Diversity

We actively encourage applications from a wide range of people from diverse backgrounds to apply for our positions as we are committed to having a team that is made up of diverse people with diverse skills, experiences, perspectives, and abilities.

8. Next Steps

• Closing Date; Monday 11th November (10am)
• Interview: Friday 15th November (Virtual)
• Start date: ASAP.

9. How to apply

Please send an up-to-date CV along with a covering letter showing how you meet the essential criteria and any of the desirable criteria to hrteam@security-institute.org

Important Note: We have advertised this role on different platforms so would highly recommend that candidates apply early to avoid disappointment as we may close the process early if we have a large number of high-quality candidates.

Thank you for your interest in the role.

Note: *Dependant upon experience, skills, previous salary and knowledge.