Customer Experience Representative

Role Purpose

We are looking to recruit a Customer Experience Representative to facilitate clients in the smooth running of the business centre from reception/ management office. This role would be responsible for making the customer experience better and supporting the Landmark team with clerical jobs and administrative tasks. You ensure that you follow office and company processes, makes sure all tasks are logged on management software so that nothing gets missed and deadlines are achieved.

You will be the first line of contact for visitors to the business.

In we go a bit further, the ideal candidate would be enthusiastic, wants to learn about business and sees this role as an opportunity to apply their skills to a variety of tasks to develop their personal skills and grow within the business.

The life of a Customer Experience Representative will see you provide the following:

Create a positive experience for Landmark’s clients so they will continue to be happy with our service. Build loyalty by listening to our customers & using your knowledge of Landmark to offer informed solutions or inform senior management when necessary.

The aim is to create a positive experience for our clients. You will also be required to support other teams within the business as and when required to assist and for your own personal growth. The candidate will need to be organised and passionate about ensuring that Landmark has a strong connection with clients by always considering their needs.

Other tasks may also include;

· Assist with team diary management,

· Assist with finance actions, PO's etc.

· Help maintain file structure and clarity in SharePoint,

· Ensure any business-related actions/issues are fed back and followed up appropriately.

Through this role we would love to support you in your personal development as you grow with us at Landmark Property Solutions. We love people who take responsibility, do the right thing for customers and colleagues.

Responsibilities

· Greet and assist visitors and tenants with queries, bookings, and requests.

· Handle phone calls, emails, and walk-in inquiries professionally.

· Build and maintain strong relationships with tenants, ensuring their needs are met.

· Communicate regularly with tenants to gather feedback and improve services.

· Provide excellent customer service, resolving complaints and escalating issues when necessary.

· Maintain office supplies and ensure communal areas (meeting rooms, kitchens, etc.) are kept clean and tidy.

· Manage incoming and outgoing mail and deliveries.

· General office management, including filing, archiving, and data entry.

· Assist with booking and managing conference rooms, workspaces, and event facilities.

· Arrange and support the scheduling of meetings, conferences, and events, including taking minutes.

· Assist in promoting and creating community events or networking opportunities organized by the business centre.

· Provide administration support to Sales Reps, Property Managers, and Senior Management.

· Assist with giving tours of the business centre to potential tenants or clients.

· Provide information about available services and pricing options.

· Collaborate with the sales team, such as arranging inductions for new tenants.

Provide the social media team with visual content from the centre and assist with event marketing.

Conduct market research to support business growth.

· Strong computer skills with working knowledge of Microsoft Office.

· Create and manage documents, spreadsheets, and databases.

· Help promote and coordinate eco-friendly practices, such as recycling, energy-saving, and sustainability projects.

Requirements:

· Excellent communication and interpersonal skills

· Professional and welcoming demeanor

· Professional yet caring telephone manner

· Smart appearance

· Ability to remain calm under pressure

· Previous experience in a customer service role, preferably in a business environment

· Excellent IT skills and knowledge of basic IT systems (printing, internet connectivity, etc.)

· Proficiency with office software (Microsoft Office, Google Workspace)

· Ability to multitask and handle a variety of administrative tasks

· Excellent attention to detail and high levels of accuracy

· Strong organizational skills

· Ability to work both in a team and unsupervised

Preferred Qualifications:

· Experience working in a coworking space or business centre.

· Understanding of facilities management.

· Sales or marketing experience is a plus.