Service Desk Agent

Job DescriptionJob Description

Looking to add the right candidate to the service desk team to assist with L1/L2 tickets. Agents will be assisting with client inquiries regarding status of blood samples, equipment updates, etc. They will be supporting internal and external customers - skills that are needed are multitasking talking and typing. A lot of documentation is required in this role.

Needed Skills

Help desk, Customer service, Phone support, Troubleshooting, Windows 10, Call center, Service desk, Support,Windows

Top Skills Details

1. 1-3 years of customer service experience (troubleshooting/fixing/resolving skillset)
2. Ticketing queue experience (no specific tool)
3. MS Office experience

This is a position for someone that takes pride in contributing to the greater good - their work is saving lives. This is a very laid back close-knit team they\'d be joining. This is an opportunity for someone just getting out of college or has a few years of CSR experience looking to jump into IT.

Additional Skills & Qualifications

Largest nonprofit blood donor testing laboratory organization in the United States. In 2020, the organization will test over 8 million blood donor samples, or 70 percent of the U.S. blood supply, at five high volume laboratory facilities located in Charlotte, Dallas, Phoenix, St. Louis and Tampa. Owned by three of the leading U.S. blood service providers: American Red Cross, OneBlood and Vitalant.

Location: Tempe, AZ, US

Posted Date: 10/31/2024