Systems Support Specialist I

Join Our IT Team and Elevate Your Career!

As a member of our IT support team, you'll have the chance to work with cutting-edge technology while providing essential services to our organization. You'll gain hands-on experience in a dynamic environment, ensuring system reliability and security. Enjoy the opportunity to troubleshoot complex issues, interact directly with end users, and travel to various customer sites, all while contributing to a positive and impactful IT experience.

Essential Job Duties:

Technical Support and Troubleshooting:

• Respond to calls from computer system end users and provide timely assistance.
• Offer desk-side support and troubleshooting for hardware and software issues.
• Document and track all trouble calls using the problem tracking application.
• Resolve issues or escalate them to the appropriate level of support.
• Follow up with customers to ensure ticket closure and a positive service experience.

Hardware and Software Management:

• Configure, maintain, install, and replace end user hardware and software.
• Perform necessary repairs or coordinate with vendors for repairs.
• Install and configure software applications, including operating systems and antivirus updates.
• Ensure proper data system backups, media management, and security protocols.

Consultation and Procurement:

• Consult with offices to determine hardware and software needs.
• Advise on current technology options and obtain quotes for new equipment.
• Place orders for existing and new equipment with manager and director approval.

Educational/Experience Requirements:

• Two years of experience in a help desk/user support environment.
• One year of experience in an NT Local Area Network environment and VPN network.

Additional Information:

• This position may require travel to multiple customer sites.
• Light physical demands, including exerting up to 20 pounds of force occasionally.
• Employees are not expected to be exposed to blood-borne pathogens.
• Reasonable accommodations may be made for individuals with disabilities to perform essential functions

About Luminis Health:

Luminis Health, a newly integrated health system formed in 2019, serves residents of Anne Arundel County, Prince George’s County, Calvert County, and Maryland’s Eastern Shore. Comprised of Anne Arundel Medical Center (AAMC), Doctors Community Medical Center (DCMC), J. Kent McNew Family Medical Center, and Luminis Health Clinical Enterprise (LHCE), the health system includes 635 licensed beds, more than 6,400 employees, 1,800 medical staff and 1,300 volunteers. The new health system includes more entry points for coordinated care across the region, improved access to care close to home, enhanced quality and improved health outcomes. LHCE is comprised of multi-specialty practice groups, ambulatory sites and clinics, physician practices and clinical service lines.

Luminis Health is an Equal Opportunity Employer (EOE)