Operations Manager - Software

Hybrid with 2 days per week from Tower Bridge office

About Houseful:

Houseful is home to trusted brands including Zoopla, Alto, Hometrack, Yourkeys, Mojo, and PrimeLocation. We aim to create connections that enable better property decisions by harnessing the power of software, data, and insight.

Our Software Business

Our Software business is home to market leading SaaS based platforms Alto, Yourkeys and Movemnt. Our software solutions drive over half of the UK’s property transactions each year. By providing a one-stop-shop for estate agents, home builders and conveyancers, we help our clients improve efficiency, speed up transactions, reduce risks, and offer superior customer experiences. Our open APIs enable integration with lending, conveyancing, and prop-tech platforms, supporting end-to-end property transactions and unlocking numerous industry benefits.

Role Overview:

As the Operations Manager you will oversee our conveyancing panel operations, driving growth and optimising performance across three revenue channels: Direct to Consumer, New Homes, and Estate Agents. You will develop scalable processes that enhance operational efficiency, foster strong customer relationships, and manage key escalations. Your responsibilities include implementing continuous improvement initiatives, ensuring thorough reporting, and acting on performance insights to support partner and customer engagement.

We are seeking a proactive leader with team management experience who thrives in a dynamic work environment. You will focus on streamlining processes, collaborating with partners, and facilitating the effective adoption of our products and services to enhance service delivery and contribute to business growth. This role emphasises a strategic approach to operational excellence and collaboration across teams.

Key Responsibilities:

• Partnership Management: Cultivate and maintain strong relationships with key strategic partners to drive mutual success and referral growth.
• Issue Resolution: Serve as the escalation point for partnership-related issues, ensuring swift resolution with minimal disruption.
• Performance Delivery: Optimise and highlight partner performance to increase product adoption and improve referral volume.
• Change Management: Lead initiatives to improve operational processes and adapt to evolving business needs.
• Insight & Reporting: Own metrics for all channels, analysing and reporting key performance metrics related to referrals, partner engagement, and product integration weekly.
• Operational Reporting: Prepare and present performance reports to senior management, highlighting successes, challenges, and areas for improvement.
• Process Optimisation: Identify and implement opportunities to streamline operations and enhance service delivery while collaborating with the Panel Manager. Proactively suggest improvements to optimise efficiency.
• Growth Initiatives: Drive initiatives that align with business goals and ensure effective execution.
• Technology Integration: Collaborate with product teams to implement solutions that enhance operational efficiency.
• Performance Reviews: Conduct regular reviews with partners to assess progress, identify challenges, and develop improvement action plans.
• Billing Management: Oversee the billing process, ensuring accurate and timely invoicing. Liaise with the finance department to resolve any discrepancies and ensure alignment on financial reporting.

Required Skills & Experience:

• Team Management Experience: Proven ability to manage and develop a team focused on achieving performance targets.
• Dynamic Work Environment: Capable of working independently while managing multiple priorities effectively.
• Proficiency in Excel
• Partnership Management Expertise: Experience in managing and optimising strategic relationships.
• Referral Growth: Track record of driving growth through effective partnership management.
• Operational Excellence: Skill in enhancing processes to drive efficiency and achieve better results.
• Problem Solver: Strong ability to manage escalations and resolve issues swiftly.
• Data-Driven: Proficient in using performance insights to drive continuous improvement.
• Commercial Acumen: Strategic thinker with the ability to balance long-term growth and immediate operational needs.

Why Join Us?

At Houseful, we are committed to making the property industry more inclusive, accessible, and innovative. You’ll have the opportunity to make a real impact, working on projects that transform the way people move and own homes.

Houseful is an equal-opportunity employer. We value diversity and encourage applications from all backgrounds, regardless of ethnicity, religion, gender, disability, or other protected characteristics. If you’re passionate about our mission to improve the property experience for everyone, we’d love to hear from you.

Benefits

• Everyday Flex - greater flexibility over where and when you work
• 25 days annual leave + extra days for years of service
• Day off for volunteering & Digital detox day
• Festive Closure - business closed for a period between Christmas and New Year
• Cycle to work and electric car schemes
• Free Calm App membership
• Enhanced Parental leave
• Fertility Treatment Financial Support
• Group Income Protection and private medical insurance
• Gym on-site in London
• 7.5% pension contribution by the company
• Discretionary annual bonus up to 10% of base salary
• Talent referral bonus up to £5K

Location: London, GB

Posted Date: 11/2/2024