Regional Facilities Assistant

• Location: Roving role with frequent travel to developments in Bourne End, Woking, High Wycombe & Hartley Witney
• Hours: Full time role working 35 hours per week, Monday to Friday
• Salary: £28,500 per annum + mileage expenses & enhanced benefits package

About us

We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our developments are beautifully designed offering stunning community living.

About the role

Internally we call our Regional Facilities Assistants 'Roving Building and Community Coordinators', your focus will be on ensuring that we are fully compliant with everything relating to the health & safety of our development so we are looking for someone who has buildings / property or facilities experience, as well as great face to face customer service skills with the ability to build strong relationships with our residents.

You'll provide regional cover for our site based Building & Community Coordinators and ensure a consistent approach to Health & Safety, Compliance and Customer Engagement in their absence.

There is no such thing as a typical day as a Roving Building and Community Coordinator but you will lead on the following responsibilities:

• General customer service and being the first point of contact for our owners and tenants
• Regular building related checks which could include fire alarm testing, water flushing and emergency light testing
• Facilitation of external contractors
• Ensuring that the Health & Safety requirements of each development are met
• Help with the move in process with our customers to ensure they have a great start within our developments
• Organise events and activities for our customers, creating a wonderful community
• Dealing with any emergencies quickly and calmly
• Build lasting relationships with our homeowners and their families
• Working alongside our internal teams including Sales, Development and Completions

You’ll be our ‘person on the ground’. The one who makes sure everything is ready for move-in day, ensures an effective maintenance service is provided, keeps the records and the events diary up to date and lets us know what’s happening.

Building a strong community for our homeowners and tenants is an integral part of what we offer so you'll be involved in organising social events and a strong local knowledge will be an advantage.

About you

You'll have property / facilities related experience and will be able to confidently work independently covering a portfolio of developments, a full driving licence and own vehicle is essential as this role includes frequent travel across the region.

Key skills we are looking for include:

• Experience of facilities / property management and a knowledge of Health & safety
• Professional and highly organised
• Proactive approach and can-do attitude
• In-person customer service experience
• Excellent communication skills
• Ability to use initiative and work independently
• Strong IT skills - knowledge of Google Workspace is advantage

Please note this position is subject to an enhanced DBS check.

Our benefits & rewards

Along with a competitive salary we offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance.

By joining us you'll enjoy a benefits package that includes:

• Enhanced annual leave & holiday buying scheme
• Contributory pension scheme with additional employer contribution,
• Life Assurance
• Two paid volunteering days per annum
• Employee Assistance Programme
• Health Cash Plan & Virtual GP
• Discounted Gym Membership
• Company Discounts Portal
• Refer a friend scheme and access to internal opportunities

If you have the skills and experience we are looking for we'd love to hear from you!

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.