Resource Manager

This job is with Kennedys, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Kennedys is looking for a Resource Manager to join our UK Insurance Division, providing resource allocation support to our Professional Liability and Property Energy and Construction teams. The successful Resource Manager will ensure the efficient and effective allocation of resources across these two legal teams. Within this role they will centralise the management of lawyer workloads, removing the delegation of these tasks from Partners to allow them to focus on their core responsibilities. They will ensure productivity is optimised and that all work is adequately supported with the necessary resources, fostering a collaborative work environment allowing the Firm to deliver a leading service to clients.

Team

Kennedys' professional liability team deal with all areas of professional liability and handle claims of all sizes and complexity, including for Insurers who underwrite some of the world's largest financial institutions, global law firms, the 'Big Four' accounting firms, as well as for Insurers who underwrite regional, local and smaller institutions and firms.

The Kennedys PEC team specialises in property, energy and construction insurance claims, assisting insurers and reinsurers of major multi-national companies in relation to their global exposures. We provide coverage advice and defend high-value, international and complex claims.

Professional Liability and Property Energy and Construction are both teams within the UK Insurance Division.

Key responsibilities

• Centralise and manage the allocation of workloads across all departments, ensuring that tasks and projects are distributed optimally to facilitate greater productivity and efficiency
• Facilitate the distribution of work within regional offices, making use of regional resources to support Firm-wide collaboration and delivery
• Monitor and access resource utilisation and forecast future needs to ensure that all teams have the correct provisions to meet client demands and deadlines
• Work closely with partners to understand their needs and deliverables, and relieve them of resource management so they can focus on their day-to-day client-facing responsibilities
• Continue to evaluate all resource management processes, focussing on best practices and enhancing efficiency and effectiveness

Required experience

• Proven experience in resource management within a law firm or professional services environment
• Demonstrable experience and knowledge in managing and allocating workloads across multiple departments, ensuring a balanced and efficient use of resources
• Ability to collaborate effectively with senior Partners and stakeholders, aligning resource to meet with Firm objectives
• Experience in managing budgets relating to resource allocation, and being mindful of cost-effective solutions but maintaining high quality output
• Experience of evaluating and improving resource management processes
• Familiarity with UK legal and regulatory requirements relating to resource management, ensuring compliance in all areas
• Previous experience of resource management software and tools, with an ability to utilise these to facilitate resource planning and allocation
• Excellent verbal and written skills
• Strong analytical skills with the ability to interpret data and make informed decisions
• Strong interpersonal skills to build relationships and manage conflicts effectively
• Ability to communicate complex information clearly
• Ability to adapt to changing circumstances and handle unexpected changes and challenges
• Ability to handle sensitive information with discretion and maintain confidentiality.

Additional responsibilities

• Identify skills gaps and arrange any training requirements as required with HR L&D to enable internal resource to be fully prepared for current and future demands
• Track and evaluate the performance of teams and individuals, providing feedback where applicable and implementing actions to maintain quality and efficiency standards
• Oversee resource related budgets, ensuring budget adherence and that cost-effective provisions are in place
• Ensure awareness of client expectations and how they are being met through resource management, developing continuous measures to enable improved client satisfaction and relationship management
• Integrate resource management software to enhance accuracy and efficiency in resource and allocation planning
• Prepare detailed reports on resource utilisation, productivity and efficiency, presenting insights and making recommendations to senior-management and Partners
• Ensure any legal compliance is adhered to and meeting regulatory requirements, minimising any risks relating to individuals and resource allocation.

General duties

• Maintain the high standard of service offered to the firm's internal clients and to assist in creating and developing the professional reputation of the function
• Understand and live by Kennedys values - approachable, straightforward, supportive and distinctive
• Be subject to varying degrees of supervision on a day-to-day basis
• Create and maintain professional and positive relationships with partners and employees
• Work in line with the firm's Contribution Areas which are specific to your role and level
• Maintain trust and confidentiality at all times
• Act as a Trusted Advisor by building relationships across all business services teams to ensure a consistent approach and service
• Undertake any specific training as and when required
• Operate safely and considerately in the workplace.

This is a developing role and the job description is not exhaustive and may vary in line with changes in the team's objectives and firm policy.

Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.

About Kennedys

Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,750 people worldwide across 45 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.

Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.

We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.

What do we have to offer?

We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.

Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive and distinctive. Our values are at the core of who we are and what make us a great firm to work with and for.

The Firm recognises the value of investing in our people's development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on-the-job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles. A variety of other opportunities are available including secondments to clients and our global offices.

We strive to celebrate diversity, empower our people and ensure everyone can bring their authentic selves to work. We've created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority. We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work. Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work.

Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.