Business Support Coordinator

Company: Estu Global

Sector: Training & Education

Role: Business Support Coordinator

Level: Entry-Mid Level

Job type: Full-time

Salary range: £25k-30k

Location: Hybrid/Remote (flexible)

About:

Who We Are

At Estu, we’re passionate about leadership development programmes that drive real business results and foster personal growth. Our national footprint spans corporates and the public sector, making a tangible impact in three key areas: Innovation, Sustainability and Social Value.

We believe exceptional training should be accessible to everyone, not just a privileged few. That’s why we align our programmes with public funding wherever possible, bridging the economic divide and opening up world-class skills development to a wider audience.

Our exciting plans include the extension of our successful Skills Bootcamps across the UK, the roll out of a new Level 6 Professional Apprenticeship, and the expansion of bespoke skills development programmes.

Why join us? At Estu, you’ll be part of a close-knit and passionate team committed to unlocking untapped potential through exceptional learning and development (L&D) experiences. We offer a flexible, supportive work environment with opportunities to grow and make a difference.

Position Overview

We are looking for a highly organised and detail-oriented Business Support Coordinator to provide essential administrative and operational support across Estu's activities.

Reporting to the Client Services Director, you will play a key role in ensuring the smooth running of our apprenticeship and Skills Bootcamp programmes, from learner engagement to data management and reporting.

In this position, you will work closely with our delivery and operations teams to maintain the highest standards of service and ensure all administrative processes are managed efficiently.

Key Responsibilities

• Operational support: Provide administrative support across departments, managing workloads effectively and ensuring deadlines are met.
• Providing support to Tutors, Trainers, and Management: Assist the delivery team by supporting training activities and completion of e-learning assessments, ensuring timely feedback to learners in line with SLAs.
• Learner engagement: direct interaction with and support for learners to ensure exceptional learning experiences. Including support to meet access requirements and ad-hoc query handling.
• Apprenticeship administration: Provide advice and guidance on apprenticeship administration, ensuring adherence to relevant procedures and compliance with regulations.
• Data management: Maintain and update Estu’s Management Information Systems (MIS) and e-learning platforms (e.g., Bud), ensuring all learner data is collected, processed, and recorded in line with data regulations and contractual obligations.
• Processing learner data: Manage learner data, including processing enrolments, withdrawals, transfers, achievements, and breaks in learning. Resolve queries related to data issues, including ILR/DAS errors, escalating as necessary.
• Digital Apprenticeship Service (DAS): Process requests through the DAS and ensure accurate records are maintained.
• Learner tracking & reporting: Contribute and respond to learner data requests and queries, including tracking apprenticeship starts and completions. Provide reports to the Client Services Director and Learning Support team on attendance, engagement, and quality of in-learning evidence.
• Monitoring & escalation: Monitor apprentice engagement and escalate issues to Tutors, Trainers, and Management, ensuring the learning journey is supported at all stages.
• Communication: Professionally liaise with internal and external customers through varied communication channels, ensuring operational effectiveness and efficient handling of queries.
• Scheduling & coordination: Organise virtual classroom sessions, meetings, and events as required, ensuring resources are allocated and managed efficiently.
• Continuous improvement: Contribute to process improvements, offering feedback and suggestions to enhance the efficiency of operations.

Your Experience & Knowledge

• Minimum 3 years' experience in an administrative role within the education/training sector.
• Familiarity with apprenticeship and/or Skills Bootcamp programmes is essential.
• Strong organisational and time management skills, with the ability to prioritise tasks and manage multiple workflows.
• Strong proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).
• Experience using learner management systems is key. Estu utilises Bud – working knowledge of Bud is desirable, not essential.
• Strong verbal and written communication skills, with an ability to liaise professionally with colleagues, clients, and learners.

Location

This role offers flexible working arrangements. You can opt for a hybrid setup, with 1-2 days per week in our Central London office (Moorgate), or work fully remotely.

Application Process

• Please apply by sending your CV and a cover letter describing your suitability for the role to: careers@estuglobal.com.
• The closing date for applications is 5pm, 17th November 2024.